Seasoned collector with more than 20 years of experience managing accounting needs across multiple platforms. Flexible and versatile team player. Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives. Experienced in financial,commercial,communications, business and consumer collections
Trained new employees
Earned “Top Collector” multiple time throughout the 7 years with this company
Cross-trained and provided back-up for other clients when needed.
Provided required daily, weekly, monthly reports listing team goals and client track records.
Managed team of 4 collectors
Served as mentor to junior team members.
trained new hires on the FDCPA
Trained, developed and counseled employees to develop a high performing team.
Managed team of 12 collector's
trained in FDCPA, skip tracing as well as negotiating skills.
Assessed and trained personnel for promotion to cross-functional operations.
Established and adjusted work procedures to meet production schedules.
Supervised production schedules and production quality Assurance audits
Lead professional development programs for staff.
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