I have been doing customer service\collections for about 12 years now. I was team lead for about 3 years total.I'm currently a recovery specialist for charged off accounts everything from retail credit cards to jewelry accounts, to financed furniture accounts. I also have done collections for American Express, Capital One, and repossessed car loans. I duties involves talking to people on phone, taking payments over phone via debit cards, checking and saving accounts, setting up payments arrangements, taking some escalated calls.I am a team player and always striving to do my best. I'm a fast learner and work good with others in a fast paced environment.
Always on time
Managed call flow with up to [5 to 10] calls in queue per minute.
Becoming a team lead in a short time with exceeding corporate target for customer satisfaction for  months in a row. Always willing to go above and beyond to make sure customers are always happy by listening to their issues and finding a resolution. Always where I need to be when suppose to be.Always on time.
I make outbound calls and receive incoming calls for charged off accounts. I also work off a automatic dialer systems that sends outbound calls to me. I'm just looking for a change
I made and received outbound and incoming calls. I stepped in with helping supervisor with some work...I took escalated calls when supervisor was not available, I coached, and trained when I was needed
I took incoming calls and made outbound calls. I also took escalated calls when supervisors was not available as a team lead. I did some coaching and training when needed as part of my team lead duties. I put new hire info in system to get them started on the automatic dialer on my project
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Where can I find a Alliance Data Systems Recovery Agent resume example in Columbus, Ohio ?
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