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records supervisor resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer-oriented [Job Title] successful at troubleshooting and handling customer support issues in a timely manner. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
08/2008 to 09/2010
Records Supervisor Geo Group Inc. Hillsboro, IL,
  • Oversaw inventory and office supply purchases.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Opened and properly distributed incoming mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Directed guests and routed deliveries and courier services.
  • Managed office supplies, vendors, organization and upkeep.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Screened all visitors and directed them to the correct employee or office.
  • Assisted senior recruiting staff with career fairs and recruiting events.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Helped distribute employee notices and mail around the office.
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Added new material to file records and created new records.
  • Reviewed and updated client correspondence files and scheduling database.
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
  • Assisted with receptionist duties, file organization and research and development.
04/2008 to 08/2008
Document Spport Gallagher Bassett Nz Ltd Albany, NY,
  • Scanned documentation and entered into the database.
  • Entered numerical data into databases in a timely and accurate manner.
  • Obtained scanned records and uploaded them into the database.
  • Added new material to file records and created new records.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
09/2006 to 01/2007
Circulation Clerk/ Assistant to Circulation Manager Daily Union Newspaper City, STATE,
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Helped distribute employee notices and mail around the office.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
05/2000 to 09/2006
Service Representative AT&T City, STATE,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Entered numerical data into databases in a timely and accurate manner.
Education
Expected in to to
Associate of Arts:
Texas State University - San Marcos, TX
GPA:
  • Coursework in [Course Name]
Skills
budget, call center, Excellent communication, client, Customer Service, data entry, Database management, databases, database, documentation, fast, forms, inventory, Excel, mail, office, pricing, problem solving, quality, Fast learner, receptionist, recording, recruiting, research, scheduling, spreadsheet, phone, phone etiquette, typing speed, Word processing, workflow

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Resume Overview

School Attended

  • Texas State University

Job Titles Held:

  • Records Supervisor
  • Document Spport
  • Circulation Clerk/ Assistant to Circulation Manager
  • Service Representative

Degrees

  • Associate of Arts

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