Dedicated and focused receptionist/ administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Results-driven Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. with proven ability to establish rapport with clients.
Strong organizational skills
Active listening skills
Energetic work attitude
Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Maintained an organized logging system for tracking test results.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Monitored shared email in-boxes and ensured inquiries were addressed.Escorted patients to examination rooms and prepared them for physician exams.Prepared patient rooms prior to their arrival.Kept facility stocked with necessary supplies, equipment and instruments.Promoted personal and co-worker safety.Maintained a clean, orderly and well-stocked environment.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Served as central point of contact for all outside vendors needing to gain access to the building.Made copies, sent faxes and handled all incoming and outgoing correspondence.Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Cross-trained and provided back-up for other customer service representatives when needed.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.Compiled weekly monetary reports and records for store managers.Maintained adequate cash supply in cash drawers in multiple checkout stations.
Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Strictly followed all federal and state guidelines for release of information.Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Accurately entered procedure codes, diagnosis codes and patient information into billing software.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Consistently informed patients of their financial responsibilities prior to services being rendered.Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.
One Year of studies only
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Ordered and distributed office supplies while adhering to a fixed office budget.Effectively managed a multi-line phone system and greeted all patients.Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.Recorded and filed patient data and medical records.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Wrote detailed clinical phone messages for physicians.Entered orders into the EMR system efficiently and without errors.Monitored shared email in-boxes and addressed inquiries.
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