Over 30 years' experience in the banking, real estate, and marketing industries. Detail oriented worker with administrative experience. I possess strong customer service skills and the ability to achieve individual and team goals.
Employee training and development
Manage schedule & events and remind residents of any appointments at doctor, dentist, etc. and also arrange transportation for them. Give Outstanding customer service skills at all time Scheduling
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Investigated and analyzed client complaints to identify and resolve issues.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Receptionist/ Office Coordinator / Data Entry03/2013 to 06/2014Chambrel PinecastleOcala, Florida
The primary goal of an Office Coordinator is to ensure that the 150 residents are well taken care of.
Offering solutions and recommendations tailored to their needs.
Manage schedule & events and remind residents of any appointments at doctor, dentist, etc. and also arrange transportation for them. Give Outstanding customer service skills at all time.
TELLER/ MEMBER SERVICE REPRESENTATIVE03/2012 to 12/2012Miami Postal Service Credit UnionHialeah, Florida
Open and close accounts, provide routine maintenance such as ordering checks, atm & debit cards
Responsible for selling travelers checks, money orders, cashier checks.
Member Service Representative08/2010 to 12/2011TROPICAL FINANCIAL CREDIT UNIONFT. Lauderdale, Fl
Responsible for the opening and servicing of member accounts.
Supervised tellers providing day to day leadership
Processed orders and coordinating product delivery
Customer Service Representative04/2007 to 05/2010MEMORIAL EMPLOYEE FEDERAL CREDIT UNIONHollywood, Fl
Helped customers by furnishing them information's about the banking services and introducing them with the new schemes to be launched from time to time. Reconciled the cash drawer as well.
Allowed customers access to safe deposit boxes, following specified procedures. May monitor and review financial institution's security procedures and control access to vault.
Counted and recorded currency and coin in vault.
Realtor/ Leasing Agent10/2005 to 03/2007HOLLYWOOD BEACH REALTYHollywood, Fl
I ensure that rental applications were processed in a timely manner.
Completed lease agreements and inspected move-in with new tenants.
Made sure the units were ready for tours.
Followed up with prospective tenants.
Head Teller10/1998 to 04/2000NATBANKHollywood, Florida
Kept data of banking transactions. Making calls, sending mails, writing letters and apprising and performed the seniors about new developments taking place in the banking sector Collected the checks, drafts the correspondence.
Introduced customer through calls with the products and services offered by bank. Maintained the records on the budget including the salaries of the employees and expenditures to be done on securities
Member Service Representative / Head Teller02/1988 to 02/1998BANK OF AMERICAHollywood, Florida
Ensured all procedures and standards are followed by the teller team.
Assisted in administration of policies and procedures, performance management, vault cash management
Handled ATM machines and office equipment administration
Identified and worked on areas to raise the level of service provided.
Recognized sales and referral opportunities and referred customers
Teller Associate01/1982 to 06/1987SUNTRUST BANKHollywood, Florida
Learning of policies and procedures
Some duties of a cashier are: Greet customers with a smile Accept deposits from customers and credit the account into their bank accounts Accept withdrawal requests from customer
responsible for attending to customer requests like cash deposits, cash withdrawals
License: Real Estate2005Gold Coast School of Real EstateGold Coast School of Real Estate: Real Estate License: Realtor 2005
BANK OF AMERICA1988American Institute of BankingAmerican Institute of Banking: BANK OF AMERICA 1988 Principles of Banking: Law and Banking Principles Examine the categories of bank products & services. Teller fundamentals such as handling checks, processing transactions, Cash handling, cash balancing. Providing quality customer service in a fast pace environment.