Pharmacy Technician with 3 years of retail pharmacy experience. Self-starter,fast learner.Dedicated to providing the highest quality patient care possible.Works well in fast pace.Focused on accuracy and efficiency.
In good standing with the [MO] Board of Pharmacy. Licensed Pharmacy Technician.
Verified that information in the computer system was up-to-date and accurate.Input patient information into the computer,take messages, collect copays, post payment, answer phones, check out patients, schedule out patient testing, schedule follow up appointments.Call back test results, call in prescriptions,room patients,stock rooms,precertifications,take patients vital signs and height and weight.
Greet patients and visitors,input patient information in the computer,verify insurance,answer the phone,take messages, collect copay and post to account,file,pull charts,scan in documents,check patients in and out,schedule out patient testing,schedule follow up appointments.Called in prescriptions to pharmacy and fax in refills.
Contacted new and existing customers to discuss how their needs could be met with new advertisement.Responded to all customer inquiries in a timely manner.Maintained up-to-date records at all times.Built customer loyalty by placing follow-up calls for customers who reported problems.Properly directed inbound calls in phone queues to improve call flow. Sold ads for special broadcast on the radio.Put ads together for customers.Making collection calls as well as collecting on past due invoices.Scheduling ads to run.
Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Verified patient data and billing information.Verified accuracy and completeness of information on prescription and refill requests.Maintained proper storage and security conditions for all drugs.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Strictly maintained customer and patient confidentiality.Retrieved, counted and measured drugs and capped and uncapped vials and bottles.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.Labeled all products appropriately, including cautionary and auxiliary labels.Communicated with all customers and staff in a pleasant and professional manner.Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
Member of [Future Health] Club
Volunteered at the Potosi Manor Nursing homes Ice Cream Shop 1998
Assistant Coach for Tee ball
Active in School EPAT (Elementary Parents as Teacher)
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