Highly personable Customer Service Professional with over eight years of experience in , claims and sales processing, and call-center operations within the travel, hospitality and insurance. Developed and implemented quality assurance standards for customer service safety. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. Expertise in resolving escalated customer service issues. demonstrates strong communication skills and ability to establish rapport with clients.
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