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GROUP M - RECEPTIONIST/ MAIL CLERK Resume Example

Resume Score: 60%

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RECEPTIONIST/ MAIL CLERK
Summary

Highly personable Customer Service Professional with over eight years of experience in , claims and sales processing, and call-center operations within the travel, hospitality and insurance. Developed and implemented quality assurance standards for customer service safety. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. Expertise in resolving escalated customer service issues. demonstrates strong communication skills and ability to establish rapport with clients.  

Highlights
Experience
January 2012
to
Current
GROUP M RECEPTIONIST/ MAIL CLERK
  • Collects, sorts and delivers incoming, outing and interdepartmental mail; operates various mail vehicles.
  • Receives and sort all department mail by departments and prepares bundles of mail parcels for delivery.
  • Receives and sorts outgoing U.S.
  • mail; meters mail and processes for delivery to U.S.
  • Postal Service; operates mail metering machines and electronic accounting system.
  • Processes all classes of mail including express mail and private carriers, to ensure adherence to proper size, weight, postage and other postal requirements.
  • Receives and processes incoming and outgoing insured, certified, express and registered mail and parcels according to postal regulations.
  • Locates proper addresses and makes corrections for misdirected mail; forwards student mail according to United States Postal Service regulations.
January 2011
to
Current
BRUNNER RECEPTIONIST
  • Primary duties are answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff.
  • Maintains and balances petty cash fund, conduct inventory of office supplies , completes and processes payroll documents.
  • Locates and compiles information and formats reports, graphs, tables, records and other sources of information.
  • Uses various software applications, such as spreadsheets, relational databases, statistical packages, and graphics packages to assemble, manipulate and/or format data and/or reports.
January 2008
to
January 2011
EXAM SERVICES DULUTH, GA SALES REPRESENTATIVE
  • Sell company products and services to current and potential clients.
  • Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
  • Follow up on new leads and referrals resulting from field activity.
  • Identify sales prospects and contact these and other accounts as assigned.
  • Prepare presentations, proposals and sales contracts.
  • Develop and maintain sales materials and current product knowledge.
  • Establish and maintain current client and potential client relationships.
  • Manage account services through quality checks and other follow-up.
  • Develop and implement special sales activities to reduce stock.
January 2007
to
January 2008
NORTHWEST AIRLINES DETROIT, MI
  • Serve as Flight Attendant for a major airline with flights to 750 destinations in 120 countries with dedicated services and 200 non- stop flights.
  • Work independently without constant observation, yet work well with others as part of a team, work in accordance with established procedures and performance standards, ensure compliance with Federal Aviation Administration (FAA) Regulations, Prepare and serve multiple meals and beverages, Sell onboard liquor , headsets and duty- free items, Assist customers with carryon items, Ensure safety and comfort of our customers.
January 2006
to
January 2008
TESTING AUTHORITY NORCROSS, GA SALES REPRESENTATIVE
  • Primary duties are to make wholesale and retail buyers and purchasing agents interested in their merchandise and to address any of their clients' questions and concerns.
  • Will immediately answer technical and non-technical questions about the products.
  • Upscale customers on better products.
  • Achieved perfect score on all phone monitors throughout tenure.
  • Identify and resolve client concerns.
  • Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
  • Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
  • Coordinate company staff to accomplish the work required to close sales.
January 2004
to
January 2006
MARRIOTT INC RESERVATION AGENT - CALL CENTER ROSWELL, GA
  • Respond to inbound customer calls and utilize sales techniques to sell promote Marriott products and services as required while maintaining sales targets.
  • Utilize customer service techniques to provide accurate information regarding existing reservations and or Marriott properties.
  • Redirect customers to other departments, properties or services where appropriate.
  • Make required offers to transfer callers to alliances and or partners.
  • Maintain knowledge of current reservation policies and procedures.
  • Input accurate customer and other required information.
  • May perform other duties and responsibilities as assigned.
  • Achieve and maintain centre performance objectives of quality, productivity, efficiency and teamwork.
January 1999
to
January 2001
LAQUNITA INN HOUSTON, TX NIGHT AUDITOR
  • Posting and balancing charges and settlements for room, restaurant and bar daily work; maintaining files; and resetting the systems for the next day's operations.
  • As a night auditor requires basic knowledge of accounting operations, mathematical skills, and computing skills.
January 1996
to
January 2000
ST. ELIZABETH HOSPITAL BEAUMONT, TX MEDICAL RECORDS
  • Primary duties are pulling and file charts, tagging charts and delivering charts to be signed by physicians, as well as delivers charts to assigned areas of the hospital by following established routing procedures.
  • Accurately enter information on charts and client computer record.
  • Accurately access, input and retrieve information on a computer and print out Cnotes.
  • Scanning patient information EMR.
  • May photocopy records and documents for billing and/or legal services; sends and receives information via facsimile.
  • Organize charts according to protocol.
  • Answer phone inquiries.
  • Also works cooperatively with medical staff and other healthcare professionals in obtaining documentation to complete medical records and performs other duties as needed.
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Resume Overview

Companies Worked For:

  • GROUP M
  • BRUNNER
  • EXAM SERVICES
  • NORTHWEST AIRLINES
  • TESTING AUTHORITY
  • MARRIOTT INC RESERVATION AGENT - CALL CENTER
  • LAQUNITA INN
  • ST. ELIZABETH HOSPITAL

Job Titles Held:

  • RECEPTIONIST/ MAIL CLERK
  • RECEPTIONIST
  • SALES REPRESENTATIVE
  • NIGHT AUDITOR
  • MEDICAL RECORDS

Where can I find a GROUP M RECEPTIONIST/ MAIL CLERK resume example in Atlanta, Georgia ?

This is an actual resume example of a RECEPTIONIST/ MAIL CLERK who works in the Call Center Industry. LiveCareer has 204635 Call Center resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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