Receptionist Front Office Assistant Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Compassionate and knowledgeable human services professional motivated to positively impact program operations and participant success with diligent support. Well-trained in a variety of medical and human services areas and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.

Dependable with a deep understanding of professional etiquette. Seeking to bring a wealth of knowledge and experience to a new role with a growing team.

Experience on both a personal and professional level with mental heath and special needs populations. Compassionate about helping those who need support the most.

  • Package and mail receipt
  • Team collaboration
  • Email and telephone decorum
  • Oral and writing communication
  • Customer assistance and interaction
  • Cash transactions
  • Listening skills
  • Office supplies ordering
  • Front office management
Education and Training
Clinton Community College Plattsburgh, NY Expected in : Human Services - GPA :
Plattsburgh High School Plattsburgh, NY Expected in 06/2002 High School Diploma : - GPA :
Dlt Solutions, Inc. - Receptionist/Front Office Assistant
Alameda, CA, 09/2020 - Current
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Prepared packages for FedEx and UPS deliveries and coordinated timely shipments.
  • Scheduled and confirmed appointments.
  • Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained general office organization and cleanliness.
  • Faxed requested documentation as needed.
  • Updated client information .
  • Processed NYS EBT Cards for Inpatient food reimbursement.
  • Systems used: 10e11, TrueTox, ACM Labs, Merchant
  • Entered documentation into Oasis as required to maintain in compliance with Oasis ie: Perception of Care and PAS Forms
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Processed patient payments and scanned identification and insurance cards.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Straightened up the waiting room so that it remained neat and organized.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Took messages from patients and promptly relayed to appropriate staff.
Hca - A/R Specialist
Broken Arrow, OK, 06/2017 - 02/2020
  • Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
  • Calculated figures such as discounts, percentage allocations and credits.
  • Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • System and programs used to complete job duties: HealthPay24, EPIC, Soarian Clinicals, GE Group Cast,Microsoft programs such as word and excel.
  • Posted EKG charges into EPIC for reimbursement from insurance companies.
CVPH MEdical Center - Mental Health Support Worker
City, STATE, 08/2016 - 06/2017
  • Provided mental health support services to members and families.
  • Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
  • Adhered to HIPAA confidentiality requirements by safeguarding files.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
  • Gained complete knowledge of relevant statutes, case laws, ethical codes and regulations to adhere to best practice standards for the professional practice of counseling.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Comforted patients and provided each with reassurance and encouragement.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Screened calls and collected messages for unit staff.
  • Watched unit cameras to ensure the safety if all patients, staff and visitors.
  • Worked on both Child and Adolescent Mental Health and Adult Mental Heath.
CVPH Medical Center - Critical Care Technician
City, STATE, 02/2008 - 08/2016
  • Liaised between patients, families and care staff in all aspects of care delivery.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Provided direct care in critical care units, including Emergency Room, Intensive Care, Medical and Surgical units along with Child and Adult Mental Health Units.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Assisted nurses with cleaning G-tube, J-tube and regular catheter insertion.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Charted patient blood pressures, temperatures, blood sugar levels and vitals, using Soarian and paper charts.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Comforted patients and provided each with reassurance and encouragement.
  • Assisted with adequate nutrition and fluid intake.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Administered continuous and 12-lead electrocardiogram monitoring.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Provided post mortem care to patients who have passes away in a professional and dignified manner.
  • Check patients blood sugar using a blood glucose monitor.

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Resume Overview

School Attended
  • Clinton Community College
  • Plattsburgh High School
Job Titles Held:
  • Receptionist/Front Office Assistant
  • A/R Specialist
  • Mental Health Support Worker
  • Critical Care Technician
  • Some College (No Degree)
  • High School Diploma

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