receptionist front desk receptionist resume example with 8+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Reliable and enthusiastic Front desk/receptionist with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments.
Skills
Listening skills
Hospitality services
Administrative skills
Fluent in English and Spanish
Effective planning
Appointment confirmation
Recordkeeping
Front office management
Team collaboration
Cash transactions
Experience
05/2020 to 06/2021Receptionist/Front Desk ReceptionistChildren And Teen Dental Group | City, STATE,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Responded to inquiries and room requests made online, by phone or email.
Signed for packages, recorded deliveries and distributed to personnel.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Input customer data into reservation software and made immediate updates to reflect room changes.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Answered office phone and emails to schedule appointments, forward information and complete [Task].
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Pulled and organized requested documentation.
Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
Determined needs of visitors and provided information or solutions.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Entered data in [Type] software to keep records of [Type] information.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Managed more than [Number] incoming calls per day.
Kept [Type] offices organized and well-stocked to maximize operational efficiency.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software].
Trained [Number] employees on [Software] and answered employee technological questions.
04/2017 to 05/2018Pox DepartmentStryker Solutions | City, STATE,
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Trained and developed [Number] employees through constructive feedback and focus on long-term career growth.
06/2016 to 03/2017Kitchen Crew TrainerMcDonald's Restaurant | City, STATE,
Prepared variety of foods according to exact instructions and recipe specifications.
Maintained clean and well-organized kitchen areas to promote efficiency.
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Restocked main kitchen areas with items from shelves, coolers and freezers.
Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Unboxed, stored and organized incoming kitchen supplies with every delivery.
Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
Restocked pantry with nonperishable food items to prevent stock from running low.
Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
Studied methods of coworkers, successfully learning kitchen and food service skills.
Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
Backed up kitchen team members during heavy work periods to maximize team coverage.
Maintained order and cleanliness of work areas to conform with health codes.
Monitored temperatures of prepared food and cold-storage areas.
Adhered to food safety and sanitation protocols to reduce germ spread.
Distributed food to service staff for prompt delivery to customers.
Finished orders with cutlery, napkins and condiments.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Prepared workstations with ingredients and tools to increase efficiency.
Restocked cupboards, refrigerators and service stations with new food items or supplies.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Improved operations by working with team members and customers to find workable solutions.
01/2011 to 04/2016Agricultural Field WorkerGrimes Farm | City, STATE,
Assisted with [Type] harvest, including collecting, sorting and packing crops.
Helped plant and tend to [Number] acres of [Type] crop to consistently bring in high yields and quality products.
Planted [Type] seedlings on-time and with ideal practices to help farm achieve top-quality yields.
Harvested [Type] crops by hand to avoid damage to delicate items.
Education and Training
Expected in 09/2018 to to Dental Assistant | Tampa Bay Dental School, Tampa, FLGPA:
Completed coursework in dental assistant. But I have no experience in Dental Assistant.
Expected in 05/2016 to to GED | West Area Adult/Community School, Lakeland, FLGPA:
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