Adaptable and friendly Receptionist and team player with comprehensive background in communications and customer service. Dedicated Receptionist who interacts effectively with customers. Provides customer service support to the general public. Diplomatic and gracious with desire to deliver exceptional customer service.
Adaptive team player
Customer service expert
Large cash/check deposits expert
Active listening skills
Fluent in Spanish
Addressed questions and concerns from the general public. Gathered data on customer needs and interests. Collected and entered statistical data into databases. Operated computer, fax machine, printer and phone calls. Interpret for Spanish speaking customers.
Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Strictly maintained customer and patient confidentiality.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.Communicated with all customers and staff in a pleasant and professional manner.
Resolved customer questions, issues and complaints.
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