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receptionist clerk resume example with 19 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented, meticulous and professional with telephone etiquette. Committed to contributing to company growth. I am a focused Receptionist with 20+ years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Skills
  • Bank Statement Reconciliation
  • Precision and Accuracy
  • Customer Relations
  • Accounts Receivable
  • QuickBooks
  • Data Entry and 10-Key
  • Record Reconciliation
  • Attention to Detail
  • Bill Payment and Recordkeeping
  • Document Coding and Classification
  • Creative Problem Solving
  • Account Reconciliation
  • Accounting and Bookkeeping
  • A/P and A/R
  • Confidential Document Control
  • Purchase Orders
  • Loan and Account Monitoring
  • Expense Reports
  • Payroll Preparation and Processing
  • Critical Thinking
  • Personal Bookkeeping
  • Word Processing
  • Handling Confidential Materials
  • Time Management
  • Recordkeeping and Bookkeeping
  • Organization and Efficiency
  • Meticulous and Organized
  • Office Equipment Operations
  • Multi-Line Telephone Skills
  • Customer Service-Oriented
  • Delivery Coordination
  • Reliable and Punctual
  • Inventory Management
  • Documentation and Reporting
  • Prioritization and Time Management
  • Appointment Scheduling
  • Data Entry and Database Software
  • Scheduling and Calendar Management
  • Multi-Line Phone Systems
  • Administrative Support
  • Courteous and Professional
  • Multitasking and Prioritization
  • Positive Attitude and Energetic
  • Customer Service
Experience
04/2022 to Current Receptionist Clerk Penske Automotive Group | Bloomington, MN,
  • Pulled and organized requested documentation.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Scheduled and confirmed appointments.
  • Updated and recorded customer or client information to maintain accounts.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Scheduled and confirmed appointments and meetings for management team.
04/2009 to 04/2022 Receptionist Sun River Health | Hudson, NY,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted and directed visitors to appropriate personnel and answered calls and emails daily.
  • Scheduled and confirmed appointments and meetings for management team.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Coordinated pick-up and delivery of express mail services.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Coordinated company events with venues and advised staff of pertinent details.
05/2004 to 03/2009 Bookkeeper BRBuilders | City, STATE,
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
  • Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
  • Documented transaction details to track and manage financial data.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Reconciled vendor statements to assist in monthly closings.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Matched orders with invoices and recorded required information.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Prepared and processed payrolls.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Monitored loans and accounts payable to confirm payments are current.
Education and Training
Expected in to to | General Office Services Pitt Community College, Winterville, NC GPA:
Certifications
  • Hospital Ward Secretary Certificate
  • Substitute Teacher Certificate

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Resume Overview

School Attended

  • Pitt Community College

Job Titles Held:

  • Receptionist Clerk
  • Receptionist
  • Bookkeeper

Degrees

  • Some College (No Degree)

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