Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Personable and responsible
Representative motivated to maintain customer satisfaction and contribute to company success.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
As supervisor I worked with multi phone lines, computerized computer equipment, kept statistical reports and input constantly changing data into computer.
Organized a procedural and training manual for the operators, trained operators regarding how to provide excellent customer service skills.
As a switchboard operator I learned excellent customer service skills and proper procedure in answering multi line phones in a prompt and courteous manner.
As Telecommunications Supervisor I oversaw the training of 30-35 operators in the call center. I maintained all operator information in the computer system. I was also responsible for the maintenance of the on call for approximately 300 physicians.
During my tenure as supervisor I played a significant part in the updating of our phone system and operations of the call center along with my Director.
Answered telephone calls. Fielded complaints and acted as a problem solver. Entered computer data for the billing of the cities water and sewer bills. Sent out water bills, posted payments and acted as a cashier.
Ten years as a lead accounting clerk. Responsibilities included posting of auto and fire insurance premiums and posting the payments.
Last ten years I was auto insurance rater. We had to gather the correct information and figure premiums for auto policies.
I also took computer training classes
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