Administrative assistant. Working in a mortgage company assisting in all aspects of the above mentioned titles including answering phone calls and directing them to the appropriate department, filing, organizing files, faxing documents and creating correspondence to other companies. Ordering title reports through escrow companies ordering PTF (prior to funding) conditions such as verification Certificates, credit report updates and supplements. Handled very busy phones. Made sure the office stayed very well organized at all times. Responsible for daily date entry, incoming and outgoing mail. Over the 3 years working there I was promoted numerous times and performed all the positions mentioned. Trained most of new employees for in the call center.
last position worked here required mostly on a daily basis managing very busy incoming calls and clients coming in for update on their cases. Preparing progress reports client requested to be mailed to them. Called clients at least on monthly basis for updates or pending requirements for their accounts/cases. Assisted clients with payments over the phone, or any changes needed their automatic draft to our program. Assisted clients as Spanish interpreter when coming in to meet with attorney or over the phone. Processed incoming and outgoing mail to clients. Assisted clients with pulling Credit report information mostly to help them find accounts pending that our law firm could assist with. Assisted client through the process of bankruptcy, most of them Spanish Speakers. Over the 4 years I worked at the law firm was promoted several times started as a call center representative to working with attorney to help with clients issues or mainly clients needs as office assistant. Also helped with training of new employees and many other duties in the office.
Seasonal position worked every year since 2009. Handle very busy phones with customers that want to place orders of have questions about their orders. Assist clients via chat guiding them on how to place orders or update their account information. Make sure to make it right for the customer by applying discount and fix any issues with their order. Assist other reps when supervisor not around with orders.
Volunteer work consisted of daily care of patients by assisting the certified nurse assistants as well as being responsible for up to 7 patients on my own. My responsibilities consisted of the following; bathing, feeding, transferring, obtaining vital signs, helping with ambulating if possible and most importantly keeping patient safe at all time.
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