Guest relations specialist possessing strength in appointment setting, customer care and inventory management. Hard-working, experienced professional focused on client needs.Retail Sales Associate with 15 years in upscale salon products and high end skin care and makeup. Enjoys helping customers find products to meet their needs.Customer service and sales expert who identifies customer needs and delivers solutions to problems.
Sales and Promotion
Computed Data Reports
Awarded 80% merit increases during the first 1 year of employment.
Coordinated all department functions for team of 6 employees.
Updated client accounts and information on a daily basis.
Meticulously entered client and service information when booking appointments.
Provided accurate product and merchandise information to customers.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Organized salon paperwork and office files.
Helped analyze customers' hair condition to recommend appropriate products and hair care methods.
Advised guests on special events and product promotions.
Introduced corporate policies, procedures and work rules to new employees.
Monitored and tracked salon product contracts and deliveries.
Executed all daily opening and closing procedures.
Surpassed revenue goals in four consecutive quarters.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Proficient in multiple data and storage software programs (MS Office, Word, Excel, Citrix, IPOS and I Web)
Convert, create and share PDF files in a proficient way.
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