receptionist resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Versatile front desk receptionist offering 12 years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 65-member staff.
Skills
Office administration
Security awareness
Professional demeanor
Correspondence Distribution
Memorization and Recall
Sorting and labeling
Mail handling
Time management
First Aid/CPR
MS Office
Documentation and reporting
Customer/Client relations
Multi-Line Telephone Systems
Conflict Resolution
Telephone skills
Organization skills
Verbal and written communication
Administrative support
Customer service
Bilingual
Work History
Receptionist, 07/2018 - 07/2020 Lincoln Tech – Columbia, MD,
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Triaged incoming calls on 15-line phone system and directed to departments based on customer needs.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Received and routed business correspondence to correct departments and staff members.
Collected, sorted, distributed and sent mail and packages.
Provided clerical support to 65 company employees by copying, faxing and filing documents.
Answered and quickly redirected up to 10 calls per 15 minutes.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Resolved customer problems and complaints by transferring call to correct person or department.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Routed incoming mail and messages to relevant personnel without delay.
Sorted, received and distributed mail correspondence between departments and personnel.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Corresponded with clients through email, telephone or postal mail.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
WIC Nutrition Counselor, 03/2009 - 07/2018 Cci Health & Wellness Services – Greenbelt (Greenway), MD,
Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
Implemented, updated and closed care plans for participants with minimal nutrition or health concerns.
Facilitated, supported and documented participant-centered nutritional care of high-risk women, infants and children under guidance of senior nutritionist.
Assisted senior nutritionist in training paraprofessional WIC staff and conducting quality assurance activities.
Obtained and assessed health history information, dietary intake, anthropometric and blood work data from WIC participants to determine nutritional and medical risks for program enrollment.
Performed breastfeeding assessment and provided participant-centered counseling to help mother initiate breastfeeding, establish milk supply and exclusively breastfeed and continue breastfeeding.
Identified and referred participants to health care community to address issues or concerns beyond scope of practice.
Developed nutrition plans addressing individual patient conditions, including diabetes and food allergies.
Spoke with pregnant women about nutritional needs and benefits of breastfeeding.
Maintained excellent attendance record, consistently arriving to work on time.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Received and routed business correspondence to correct departments and staff members.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Resolved customer problems and complaints by handling client disputes.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Scheduled and confirmed appointments clients.
Operated multi-line telephone system to independently handle over 100 calls each day.
Payroll Specialist, 04/1998 - 03/2002 Vitalant – Spring Valley, NY,
Managed payroll for organization of 600 personnel.
Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
Managed payroll for organization of 600 personnel.
Managed payroll data entry and processing for 600 employees to comply with predetermined company guidelines.
Processed gross pay, state and federal tax withholding, social security, Medicare and other deductions for all employees.
Reviewed time records for 600 employees to verify accuracy of information.
Education
High School Diploma: , Expected in 06/1993 - South Houston High School - South Houston, TX GPA: Status -
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