Ambitious receptionist offering a year of experience in customer-facing administrative roles. Displaying key strengths in communication and problem solving abilities. Ready to enhance company image by providing friendly, effective services to clients. Results-driven receptionist with track record of excelling in fast-paced salon environments. Strong client relations skills and ability to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries. Skilled at arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Passionate about business success and talented at supporting company staff, office personnel and customer needs.
- Organization and efficiency
- Multi-line telephone skills
- Office equipment and operations
- Service-oriented mindset
- Multitasking and prioritization
- Basic computer software knowledge
- Leadership skills
- Communication skills
- Analyzed sales reports to improve sales
- Hire, train and schedule employees
- Cash handling
- Knowledge of products
- Product promotion and advertisement
- Sales in memberships and products
- Fluent in English and Portuguese
Syracuse, NY, 10/2020 - 06/2021
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained professional tone at all times, including during peak rush hours.
- Greeted customers, answered general questions and directed to appropriate locations.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Received incoming packages and mail and dispersed parcels in an organizing manner
New Orleans, LA, 07/2019 - 07/2020
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Enhanced sales by implementing merchandising and promotional improvements.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Supported sales management initiatives to optimize business development.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated daily tasks to team members to optimize group productivity.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
New Albany, IN, 12/2018 - 07/2019
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
City, STATE, 06/2018 - 07/2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Processed orders through company system and coordinated product deliveries.
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Resume Overview
School Attended
- Henry M. Jackson High School
- Edmonds Community College
Job Titles Held:
- Receptionist and Salesperson
- Assistant Store Manager
- Restaurant Hostess
- Sales Associate
Degrees
- High School Diploma
- Associate of Arts
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