Receptionist Agent Resume Example PUEBLO BONITO RESORTS

RECEPTIONIST AGENT

Accomplishments

Denver HIV Resources Planning Council, www.dhrpc.org.
Mayor appointed position for the prioritization and allocation of Ryan White part A funding foor the Denver TGA, including Adams, Arapahoe, Broomfield, Denver, Douglass and Jefferson Counties.
Responsibilities include memership recruitment, assestment of evaluation data of the needs of people living with HIV, and the development of directives to state agencies to ensure the proper allocations of funds.
Role performed till this time is the participation in the Membershio Development Committee.
Peer Mentoring Project at Denver Health.

Professional Summary

Extensive front desk and guest management experience Excellent ability to anticipate and respond to individual guest needs and preferences Superior skills in upholding security practices and preventing unauthorized entries Exceptional skills in handling diverse types of guests with courtesy and professionalism Strong ability to respond effectively to unusual and emergency situations

Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas].

Experienced [job title] professional with strong leadership and relationship-building skills.

Meticulous [job title] , excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.

Skilled [job title] with experience in the [industry] industry. Familiar with [systems] .

Skills

Conflict resolution
Self-motivated
Extremely organized

Powerful negotiator
Team leadership
Data management

Work History

01/2015 to 01/2017
PUEBLO BONITO RESORTS – Los Cabos, Mexico

Provided timely and accurate information about the services and amenities of the Hotel and surrounding region.
Established rapport with guests via email correspondence, phone, social media, and direct interaction.
Recommended dining options and activities and made reservations for guests.
Maintained file on referral contacts, transportation services, area events, etc.
Adhered to and ensured that standards and hotel policy were observed at all times.
Acted as travel consultant, social advisor and personal assistant.
Coordinated with guests to help plan upcoming trips to Cabos San Lucas from all over the world but mostly USA.
Developed strong relationships with long-term guests resulting in repeat hotel stays, positive online reviews of concierge transactions and more services booked.
Created new methods of procedure utilized by fellow concierges that allowed for further efficiency and organization.
Assisted in training new concierges on job responsibilities, guest interaction and hotel procedures.

Receptionist Agent, 01/2013 to 01/2015
PLAYA GRANDE RESORT & SPA – Los Cabos, Mexico

Provided 4 diamonds customer service for hotel guests and condominiums owners to ensure that they received the most exclusive and positive experience Worked with a variety of customers, some of which were high profile, while always respecting their privacy and working at the highest level of professionalism Arranged transportation for business services and entertainment Answered guest inquiries regarding the city and local events and attractions High degree of organization while handling multiple requests and inquiries Maintained and updated detailed information in TimeShare Ware reservation system Assisted hotel guests face-to-face by booking dinner reservations, transportation, and last minute boarding passes Resolved specific property information such as wedding events, convention ballrooms, fine dining restaurants, and shopping destinations Identified guest needs and recommended appropriate information pertaining to desired leisure activities, food menus and nightlife options.

Customer Service Agent, Receptionist , Phone operator, 01/2009 to 01/2013
RIU SANTA FE & RIU PALACE RESORT – Los Cabos, Mexico

Greeted guests upon arrival and departure on a daily basis.
Escorted new guests to assigned rooms.
Maintained and stocked work area on a regular basis.
Received and fulfilled special guest arrangement requests.
Assisted other hotel departments in customer service provision as needed.
Organized a filing system for the Concierge Area, on community services in Cabos San Lucas.
Handled large volume inbound calls from hotel guests and general public, responding to several hotel inquiries, while executing follow up of guests room requests Responded professionally and promptly with detailed information while handling all hotel department inquires.

01/2007 to 01/2009
TESORO LOS CABOS RESORT – Los Cabos, Mexico

Responsible with the rest of the team for the daytime activities and the evening entertainment.
Making sure the guests enjoy their holidays and want to spend as much time as possible inside the hotel.
During the day responsible in organising and delivering fun activities such as water polo, Bike tours, volleyball, darts, pool competitions, football, Family fun afternoons and lots lots more, encouraging the guests to join in with the daytime fun and also want them to come and enjoy your evening entertainment.
Every evening in charge of mini disco for the children; party dances and host games for the Children using a microphone.
Host with a microphone or be responsible for the organisation of the show as well MC.
PR agents:Talk to the guests, inform about entertainment program and become friends with them trough good communication skills.

Education

Bachelor of Science: Communications, 2013
GOLFO DE CALIFORNIA UNIVERSITY - Los Cabos
Communications GPA: 3.5/4.0

Graduate: 2005
NICOLAS BRAVO HIGH-SCHOOL - Zihuatanejo
GPA: 8.9/10.0

THE PYRAMID SCHOOL - Zihuatanejo
Graduate English for International Communications, 2002 - 2004 *Dean's List GPA: 9.0/10.0

Skills

brochures, good communication skills, conflict resolution, consultant, creative thinking, Customer Service, Decision Making, email, English, filing, PR, rapport, reception, selling, San, Bilingual Spanish, speech, phone, Time Management, translating, transportation

Affiliations

Member, City of Houston Police Association (2005 - Present)
Member, Rotary Club (2003 - 2010)

Resume Overview

Companies Worked For:

PUEBLO BONITO RESORTS
PLAYA GRANDE RESORT & SPA
RIU SANTA FE & RIU PALACE RESORT
TESORO LOS CABOS RESORT

School Attended

GOLFO DE CALIFORNIA UNIVERSITY
NICOLAS BRAVO HIGH-SCHOOL
THE PYRAMID SCHOOL

Job Titles Held:

Receptionist Agent
Customer Service Agent, Receptionist , Phone operator

Degrees

Bachelor of Science : Communications , 2013
Graduate : 2005

Receptionist Agent Resume Example

Resume Score: 90%

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