Receptionist-Administrative Clerk Resume Example
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RECEPTIONIST-ADMINISTRATIVE CLERK
Professional Summary
Dependable and personable Receptionist/Administrative Clerk/Bookkeeper with proven track record of providing exceptional service in fast-paced environments. Organized and dedicated I offer keen attention to detail and strong decision making skills to manage multiple, concurrent tasks and have a self-motivated work ethic with ability to perform effectively in independent or team environments. Bringing extensive written and verbal communication skills, I work very productively with the public as well as co-workers and supervisors.
Skills
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Work History
Receptionist-Administrative Clerk02/2020 to Current
Will County Illinois-Sunny Hill Nursing Center – City , STATE
Will County Illinois-Sunny Hill Nursing Center – City , STATE
- Manage multi-line phone system and direct calls to proper departments, staff and residents (also utilizing paging system).
- Assign all keyand pagers for nursing and housekeeping staff at shift changes.
- Provide entry to all staff/visitors/deliveries, etc. and monitor temperature checks and COVID screening.
- Collect and record resident's room and board and personal account payments and payouts.
- Assist Finance Department with notifications to POA's of Medicare non-coverage and bed holds for current residents.
- Mail daily care plan conference notices to resident's families.
- Make daily reminder calls to POA's of care plan conferences and daily COVID screening calls for family visits.
- Maintain updated documentation/spreadsheets/Reports of information on all new admissions and existing and discharged residents.
- Sort and distribute mail, newspapers and deliveries daily including back dock(s) supply shipments checking for accuracy.
- Detail inventory and document of all incoming resident's personal belongings.
- Direct source for communicating to facility (and documenting) of 911 transports, regular fire alarm drills, severe weather alerts, etc.
- Consistent monitor of CCTV feeds and responsible to notify nursing stations of alarms on armed doorways and stairwells.
Campus Services-Receptionist-Administrative Clerk02/2010 to 11/2019
Waubonsee Community College – City , STATE
Waubonsee Community College – City , STATE
Office Manager Bookkeeper/Administration Assistant09/1990 to 04/2015
Bellefleur Homes Inc. – City , STATE
Bellefleur Homes Inc. – City , STATE
- Processed payroll and calculated deductions by accurately using Quickbooks to secure payment traceabilities
- Developed system to account for financial transactions, construction payments, etc. by establishing chart of accounts; defining bookkeeping policies and procedures
- Balanced general ledger by preparing trial balance; reconciling entries
- Maintained historical records by documenting system changes and revisions
- Worked closely with Owner/Contractor, sub-contractors, and homeowners to resolve any discrepancy. Resolved conflicts in order to reach win-win solutions to disagreements and clarify misunderstandings
- Answered phones for potential sales and customer concerns/complaints and questions. Communicated directly with Attorneys, Realtors, Financial Institutions, etc. from construction to closing date
- Prepared all contracts and change orders. Maintained file during construction,collected payments, prepared sworn statements and collected waivers of lien from subcontractors for each draw. Prepared all closing documents. Scheduled and attended closings in owner's absence
- Promoted and marketed newly constructed homes at all residential developments
- Demonstrated homes at times when office was located in model homes, assisting with selection of floor plans and resolving customer service
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for owner/staff traveling to domestic and international locations
- Interviewed, hired and trained office staff members
- Full- time 09/1990 to 02/2010 and remained part-time 02/2010 to 04/2015
- Worked with supervisors and management to maintain status reports and update information for client projects.
Teller and Personal Banker Supervisor05/1977 to 09/1990
Hometown Savings And Loan – City , STATE
Hometown Savings And Loan – City , STATE
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Promoted products or services to each customer to consistently achieve sales targets
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Completed special procedures for customers such as ordering new checks, stopping payments and making mortgage payments
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving the Savings and Loan's satisfaction
- Counted cash drawers and made bank deposits
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Answered telephone inquiries on banking products including checking, savings and loans
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Hired and trained new tellers and personal bankers
Education
High School Diploma06/1978Morton East High School-
City
Certifications
- Certified Heartsaver First Aid CPR AED
- Certified Mental Health first Aid USA
Additional Information
NOTARY PUBLIC
President -Pughugs Pug Rescue NFP, Batavia IL
Volunteer -Fox Valley Wildlife Center, Elburn IL
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Resume Overview
School Attended
- Morton East High School
Job Titles Held:
- Receptionist-Administrative Clerk
- Campus Services-Receptionist-Administrative Clerk
- Office Manager Bookkeeper/Administration Assistant
- Teller and Personal Banker Supervisor
Degrees
- High School Diploma 06/1978
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