Experienced in Office Administration with knowledge of all Microsoft programs, Medical Office software and multi-line telephone systems.
Directed calls from busy switchboard, assisted client with questions regarding insurance, organization services, scheduling appointments with Clinicians and Psychiatrists. Interviewed and documented new clients for services within the Child and Family Services Department.
Prepared and mailed requests for clients confidential medical records, sent out reminder letters to clients regarding appointment follow up, balanced and distributed petty cash, balanced and submitted co-payments, ordered supplies for the Child and Family Services Department.
Received and directed phone calls on multi-line switchboard. Opened and sorted mail health insurance claims for processing. Scanned mail for documentation. Mailed out status letters to clients daily. Ordered company supplies.
Applied for and maintained all licenses and permits for over 300 locations in New England and New York. Followed up on timely renewals. Verified that each location had proper signage and reference materials according to State and Federal law.
Processed requests for clients confidential prescription records in accordance with HIPAA Standards.
One-year program to certify as a Medical Assistant, Medical Secretary. Studied medical terminology, anatomy, insurance billing, professional writing, office equipment.
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