Dedicated and focused administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Committed to delivering high quality results with little supervision. Seeking a role of increased responsibility and accountability.
Assisted in planning and executing all aspects of a major office move.Increased office organization by developing more efficient filing system and customer database protocols. Increased corporate catering accounts by 65%
Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintain the front desk and reception area in a neat and organized fashion. Supply key cards and building access to employees. Design electronic file systems and maintain electronic and paper files. Handle all incoming and outgoing correspondence. Organize files, develop spreadsheets, fax reports and scan documents. Serve as central point of contact for all outside vendors needing to gain access to the building. Facilitate working relationships with co-tenants and building management. Manage daily office operations and maintenance of equipment.Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists. Trains relief and temporary staff as necessary in all aspects of front desk and reception procedures. Coordinate internal catering orders, maintains chargeback log and process invoices for payment.
Responded to customer inquiries. Handled and resolved customer complaints. Provided customers with product and service information. Researched required information for Loan Originators and Mortgage Brokers. Processed PIN update requests using the Anti Predatory Lending Database. Assisted in management and implementation of Mortgage Relief Project. Maintained call call log reposts
Developed participant tracking and FY09 grantee recipient database for Employee Opportunity Grant Program (EOGP). Created visual presentations to clarify project information by constructing tables, graphs and charts. Managed and maintained timely and accurate presentation of project information and quarterly budget reports. Assessed problematic reports and requests to resolve specific specific data by analyzing problems and recommending useful solutions. Organized and participated in monthly EOGP meetings to inform grantee recipients by presenting updated information and documents and drafting and editing progress reports.
Assisted in managing the Statewide Opportunities for Arts and Recreation (SOAR) youth extracurricular program. Increased SOAR program participation over 50% for FY07. Coordinated special events surrounding the SOAR program; such as SOARing with the stars Event, and Foster Parent Appreciation Outings. Provided assistance to all walk-ins and calls directed to the Division of Service Intervention. Managed registration activities and attendance for classes, assisted in managing logistics, and process development. Conducted site visits to evaluate attendance, supervision, curriculum and delivery of services. Circulated correspondence and promotional material as directed and assisted with development and implementation of timelines to ensure optimal productivity and efficiency of the standing and special program events. Assisted in managing Care Package Program; increasing volunteer to student ratio 20%. Identified and analyzed issues that affected program expansion and productivity. Created buck slips for Employment Incentive and Education and Training Voucher Programs. Managed Office of Education and Transition Services, Youth in College and Employment Incentive databases.
Coursework in Business Administration. Emphasis in Sales and Marketing 3.06 GPA. Expected Graduation date December 2014.
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