Enthusiastic service-oriented employee with 7 years retail experience. Excels at teamwork, conflict resolution and making sound decisions under pressure. Quick to master new technologies and information systems. Empathetic and intuitive during client interactions and adept at building trust and strong customer relations.
Answered and screened phone calls for the staff sonographers in a friendly, efficient manner. Accurately pulled patient files from the shelves and delivered them to the various patient care areas. Verified patient data and billing information and entered information into patient profiles. Strictly maintained customer and patient confidentiality.
Educated the public about diseases that are spread from animals to humans. Educated the community about responsible pet ownership and wildlife care. Adhered to high standards of safety, cleanliness and professionalism.
Sold salon-exclusive skin care products and encouraged service upgrades. Educated clients on skin care procedures and products.Trained new staff on the range of spa services offered. Deciphered product ingredient labels. Maintained rigorous standards of sanitation and sterilization as directed by law and the spa's policies and procedures. Meticulously maintained spa appearance and cleanliness. Provided excellent customer service and skin care treatments to all clients. Promptly answered multi-line phone, returned clients calls and scheduled appointments.
Graduation date of December 2014
Majority of coursework in Sociology and Psychology
Thrived in math and science courses
Excelled in health science coursework
Volunteer, Collierville Animal Shelter 2003-2006
LifeBlood Blood Bank, 2012 - Present
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