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receptionist resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Reliable Dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in practices and compliance requirements.

Skills
  • Recordkeeping and bookkeeping
  • Office equipment operations
  • Multi-line telephone skills
  • Organization and efficiency
  • Meticulous and organized
  • Data entry
  • Flexible
  • Multitasking ability
  • Tech-savvy
  • Multitasking and prioritization
  • Service-oriented mindset
  • Document control
  • Professional and polished presentation
Experience
12/2019 to Current
Receptionist Olsson Associates Tulsa, OK,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered calls to help over 75 customers each daily shift.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Entered data in SDS software to keep medical records information.
  • Coordinated and communicated with 50-75 clients daily to gather pertinent information.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
04/2018 to 06/2020
Lead Dispatcher Granite Construction Inc Bellingham, WA,
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Tracked all changes in computer system to keep records current and accurate.
  • Managed daily delivery and work schedules to maximize coverage.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
  • Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
  • Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
02/2015 to 04/2018
Customer Service/Operations Assistant/Scheduler Blain Supply, Inc. Traverse City, MI,
  • Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Relayed productive customer feedback to marketing teams.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Managed up to 10 calls daily from merchants in need of technical assistance to resolve product performance issues.
02/2009 to 12/2014
Store Manager 3-Day Blinds City, STATE,
  • Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Hired, trained, evaluated performance and enforced disciplinary actions for associates.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw POS operations and cash management to reduce errors.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
Education and Training
Expected in 06/1990 to to
High School Diploma:
Streamwood High School - Streamwood, IL,
GPA:
Accomplishments
  • Recognized as "Employee of the Month" in October 16,

(see attachment).

  • Won " MVP" for most improved employee of the year.
  • Promoted from Sales Rep to Sore Manager, in less than 12-months

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Resume Overview

School Attended

  • Streamwood High School

Job Titles Held:

  • Receptionist
  • Lead Dispatcher
  • Customer Service/Operations Assistant/Scheduler
  • Store Manager

Degrees

  • High School Diploma

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