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Receptionist Resume Example

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RECEPTIONIST
Summary

Hard working bilingual certified pharmacy technician who wants to expand knowledge and experience in a new environment. With over 7 years of experience in retail pharmacy working in a fast paced, can handle tasks with accuracy and efficiency.

Skills
  • Responsible for all tasks assigned
  • Customer service
  • Problem-solving skills
  • Following directions
  • Profiency in English and Spanish
  • Teamwork
  • Multitasker
  • High motivation
  • Work quickly
Experience
Dr. Ashwin Patel Md | Waukegan, IllinoisReceptionist07/2004 - 09/2007
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
  • Sorted incoming mail and directed to correct personnel each day.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Provided information to callers and drafted office emails.
  • Scheduled appointments based on availability and established load parameters.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Gathered, sorted, distributed and sent mail and packages.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Answered and directed incoming calls using multi-line telephone system.
Walgreens | Waukegan, ILPharmacy Technician10/2011 - 05/2018
  • Registering new patients and updating existing ones, health insurance, and prescription information into intercom plus.
  • Complete knowledge of all 3 systems we use daily.
  • Follow all federal, state, and local regulations, HIPAA guidelines, and corporate procedures.
  • Respond to questions from and interact with other health care professionals in the pharmacy to assure accurate provision of services to the patient.
  • Verify and document missing/conflicting information with physician, within limits of pharmacy technician authority.
  • Making special orders for patients.
  • Understand which issues a pharmacist only, must resolve, and refer appropriately.
  • Assist the pharmacist with filling and labeling prescriptions.
  • Choose correct drugs to effectively fill prescriptions.
  • Ordering the weekly expense order to ensure the pharmacy can run smoothly.
  • Pulling outdates from the shelves monthly for outdates.
  • Maintining the yuyama pill counting machine.
  • Maintain current licensure and CE requirements as necessary.
  • Assist other pharmacy technicians with any issues they may have while processing a prescription.
  • Train new technicians.
  • Perform special projects as assigned.
  • Coordinate workflow.
  • Receive, check in, verify quantities against invoices , and store daily orders that resolve the prescriptions we were out of previously.
  • Resolve third party rejections.
  • Correctly enter prescriptions into intercom plus
  • File prescriptions that have been filled.
  • Setting an example to other technicians on how everything wotks in the pharmacy.
  • Receive written prescriptions or refill requests and verify that information is complete and accurate
Gurnee Christian School | Gurnee, ILPreschool Teacher08/2018 - 03/2019
  • Taught children foundational skills such as colors, shapes and letters.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Organized and led activities to promote physical, mental and social development.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Establish and enforce rules for behavior,and. Procedures for maintining order.
  • Observe and evaluate children's performance and behavior.
  • Read books to entire class or to small groups.
  • Attend children's basic needs by feeding them or dressing them.
  • Serve meals and snacks with nutritional guidelines.
  • Maintained child-friendly environment with access to outdoor activities.
  • Prepare materials and classrooms for class activities
  • Demonstrate activities to children
NorthShore University HealthSystem | Evanston, ILCertified Pharmacy Technician03/2019 - 12/2019
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Merchandised related products to drive pharmacy department sales.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Verified and filled over 300 prescriptions per day in busy retail pharmacy setting.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Received, reviewed, dispensed, and labeled over 300 prescriptions daily with expert accuracy.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
  • Compiled customer demographic, allergy and medical history background.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Maintaining Scriptpro machine.
  • Complete knowledge of 3 systems used daily
  • Correctly enter prescriptions into HBS system
  • Received, reviewed, dispensed, and labeled over 400 prescriptions daily with expert accuracy.
  • Process and fill prescriptions for med to bed program which delivers medications to cape high risk patients bedside who are currently admitted in the hospital.
  • Verify allergies and insurance information in epic system.
Languages
Proficiency in languages especially English and Spanish.
Education and Training
College of Lake County | Grayslake, ILHIGH SCHOOL DIPLOMA2010
Waukegan High School | Waukegan, IL2008
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Resume Overview

Companies Worked For:

  • Dr. Ashwin Patel Md
  • Walgreens
  • Gurnee Christian School
  • NorthShore University HealthSystem

School Attended

  • College of Lake County
  • Waukegan High School

Job Titles Held:

  • Receptionist
  • Pharmacy Technician
  • Preschool Teacher
  • Certified Pharmacy Technician

Degrees

  • HIGH SCHOOL DIPLOMA

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