Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Highly enthusiastic with 10 plus years client interface experience. Hardworking and personable and won't stop until the customer is satisfied.
Named customer service champion for 3rd quarter in 2012. Balanced daily cash drawers and vaults totaling an average of $130,000. Top teller in sales goals for many months. Given supervisor authority on teller line. Integral part of passing branch audit in 2013 and 2014. Reviewed and organized branch legal files.
Processed cash withdrawals
Trained employees on cash drawer operation
Researched and resolved customer issues on personal savings, checking and lines of credit accounts
Examined checks for identification and endorsement
Directed specific questions to appropriate branch personnel
Delivered prompt, accurate and excellent customer service
Balanced branch ATM
Researched scanning and processing errors and made necessary corrections
Updated and maintained customer profiles
Assisted with drive-through teller transactions
Answered incoming phone calls
Matched invoices with payables receipts
Successfully organized accounts payable filing cabinets
Assisted coworkers with various projects
In charge of document shredding
Data entry as needed
Assigned as vault teller and ordered cash for branch use
Provided excellent and timely customer service
Assisted store management team with daily operations
In charge of keeping teller line running smoothly
Asked to train new-hire tellers
Supervised tellers in absence of management
Assigned to complete sections of internal control manual
Communicated news bulletins to tellers who were not in daily huddles
Processed sales referrals and promoted bank services and products
Experience as ATM and cash dispenser custodian
Dealt with customer issues and inquiries
Kept careful record of necessary documents to keep branch in compliance with federal and bank regulations
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