Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow.
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