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receptionist resume example with 10+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Meticulous and enthusiastic guest receptionist with over 10+ years of customer service and guest relations experience including 5+ years of administrative support. Works collaboratively or independently to accomplish set goals and meet deadlines. Skilled at using verbal and written communication strengths, analytical problem-solving abilities and decisive nature to address and resolve issues. Proven to excel in anticipatory service regarding the needs of clients and developing solutions to resolve any foreseeable problems of customers, guests, or fellow team members. Mastered the ability to effectively multi-task in fast paced environments; coordinate with teams large and small; and demonstrate excellent organizational, administrative and interpersonal skills.

Skills
  • Written/Verbal Communications
  • Administrative/Clerical Support
  • Data Entry and management
  • Collaborative leadership skills
  • Efficient and Direct
  • Prioritizing and delegating
  • Conflict resolution
  • Time management
  • Creative problem solver
  • Planning and organization
  • Critical thinker
  • Accurate and detailed
  • Flexible
Work History
04/2019 to 03/2020 Receptionist Guest Services, Inc. | Covington, VA,
  • Answered inquiries and assisted pet owners via phone, email or in person and resolved or escalated issues to management.
  • Documented and monitored any concerning health conditions, fecal/urine output, behaviors, feeding habits, allergies, injuries and other details to record data and provide complete records for owners.
  • Assessed animals and consulted with owners about suitability for desired services based on temperament, age and other factors.
  • Managed up to 30 dogs at once, of all breeds and sizes, providing attentive care to ensure happiness and safety.
  • Coordinated patient scheduling, check-in, check-out, collected payments and resolved any issues.
03/2015 to 09/2018 Front Office Guest Reception Assistant Barnes & Noble, Inc. | Snellville, GA,
  • Ensured accurate responses to questions and inquiries by maintaining advanced and evolving product knowledge of services
  • Investigated and resolved billing, accounting, service and delivery concerns to client's satisfaction
  • Established and fostered strong consumer brand loyalty and close relationships through application of excellent interpersonal skills and elevated customer experience
  • Created an environment of dynamic teamwork allowing increase success of team even through consistently changing staff and corporate goals
  • Ability to integrate procedures and change work operations to fit new goals annually
  • Worked directly with Room Operations, Front Office Manager, and Guest Relations to brainstorm, discuss strategy and mitigate guest's issues
  • Supported Front Office Management with daily operational and administrative functions
  • Entered details such as payments, account information, call logs and guest incidents into Front Office Departmental systems
11/2011 to 03/2015 Lead Hostess Of Guest Services Ritz-Carlton Hotel, Food & Beverage Department | City, STATE,
  • Demonstrated genuine hospitality and impeccable service by establishing rapport and assisting customers by answering questions, responding to inquiries, handling telephone and email requests
  • Prepared dining room for special upcoming functions, including decorating and generating and printing out special group menus using Microsoft and Adobe software
  • Maximized customer service by focusing on teamwork, overseeing operations and resolving issues in timely manner
  • Created advertising signs and displays on shelves, counters and tables in line with brand standards
  • Handled customer complaints with poise and grace, immediately resolving issues to guests' satisfaction
  • Prepared for large events with 500+ reservations, anticipating and planning for guest and staffing needs
  • Developed unique events and special promotions, including "Pop-Up" events, tasting, cocktail classes and participation in local events to increase visibility and to drive sales
02/2009 to 11/2011 Assistant Store Manager Life Time Memories | City, STATE,
  • Maintained established merchandising standards, including window, sales floor and promotional displays
  • Created custom event arrangements for guests, adhering to their budgets, expectations and satisfaction
  • Managed delivery and set up of events for clients, able to adapt to and solve any unexpected issues
  • Oversaw and worked variety of departments and positions including Children’s Education, Party and Event décor, Wedding Planning, Merchandising, Special Order/Deliveries, Receiving and stocking merchandise
  • Trained employees in POS system, proper cash/credit/check handling techniques, correct check out procedures and returns/refunds for items purchased
  • Responded and resolved any customer complaints with professional demeanor while prioritizing customer satisfaction
Education
Expected in 2008 to to Bachelor of Arts | Art History Florida State University, Tallahassee, FL GPA:
  • Minored in Museum Studies

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Resume Overview

School Attended

  • Florida State University

Job Titles Held:

  • Receptionist
  • Front Office Guest Reception Assistant
  • Lead Hostess Of Guest Services
  • Assistant Store Manager

Degrees

  • Bachelor of Arts

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