receptionist resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail.
Sorted, received and distributed mail correspondence between departments and personnel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Scheduled and confirmed appointments and meetings for senior management team.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
ON Call BOA, 06/2014 - 08/2016 Michael Beard Edward Jones – City, STATE,
Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Discovered qualified prospects within target markets to drive new sales opportunities.
Followed-up on leads produced by outbound marketing campaigns based on established criteria.
Delivered consistent [Type] activity to achieve monthly and quarterly goals and objectives.
Inputted new customer information into [Type] database to create account for sales opportunities.
Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Developed favorable customer service relationships and built new, robust customer bases.
Maintained Salesforce records by logging prospecting activities, adding new contacts and updating account information with useful intelligence.
Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up.
Insurance Sales Rep, 07/2012 - 06/2014 Anna Carere State Farm Insurance Company – City, STATE,
Reviewed customer needs and financial means to determine appropriate policy offerings.
Maintained detailed records of customer information and policy sales.
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Processed [Number] invoices each [Timeframe] and mailed documentation to clients.
Generated sales by recommending policies and add-ons.
Connected with prospective clients to set appointments.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Quoted and calculated premium rates for policies, using rate book, [Software] and calculator.
Established payment methods for [Number] clients to facilitate customer payments and issue receipts.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Bank Teller Supervisor, 11/2008 - 06/2012 First National Bank – City, STATE,
Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Researched and resolved customer issues on personal savings, checking and line of credit accounts.
Examined tellers' reports of daily transactions for accuracy.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Promoted bank's products and services by consistently cross-selling to customers.
Counted cash drawers and made bank deposits.
Complied with established internal controls and policies.
Education
High School Diploma: , Expected in 05/1988 - Lamar High School - Lamar, CO, GPA: Status -
Additional Information
My husband and myself have been in Pastoral ministry over 25yrs. now and have much experience in dealing with difficult situations and truly like interacting with/ helping people.
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