Protect the security of medical records to ensure that confidentiality is
Confer with customers by telephone in order to provide information about
services provided by their physician or to obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers'
Determine charges for services requested, collect deposits or payments, or
arrange for billing.
Complete contract forms, prepare change of address records, and issue service
discontinuance orders, using computers.
Transmit claims for payment or further investigation.
Receive payments and post amounts paid to customer accounts.
Provide patients with the current balance on accounts and take payments.
Take or correct necessary insurance information for patients for billing
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