Receptioniast Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Cheerful receptionist with 10 years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering information, supporting colleagues. Helps customers with routine and challenging needs while remaining professional.

Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls.

  • Organization and efficiency
  • Multi-line telephone skills
  • Office equipment operations
  • Friendly, positive attitude
  • Organization
  • Reliable and trustworthy
  • Planning
  • Flexible
02/2011 to 09/2021 Receptionist Sunrise Senior Living | Montgomery Village, MD,
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed front office customer service, appointment management to streamline workflow.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting orders.
08/2005 to 11/2010 Bank Teller Heritage Financial Corporation | Federal Way, WA,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
  • Entered transactions into computer and issued customer receipts.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained confidentiality of bank records and client information.
11/1996 to 03/1999 Bank Teller Heritage Financial Corporation | Forest Grove, OR,

Same duties as previously mentioned for Capital One Bank

Education and Training
Expected in 05/1981 High School Diploma | Gulfport High School, Gulfport, MS GPA:
Expected in | Jefferson Davis Community College, Gulfport , MS GPA:

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Resume Overview

School Attended
  • Gulfport High School
  • Jefferson Davis Community College
Job Titles Held:
  • Receptionist
  • Bank Teller
  • Bank Teller
  • High School Diploma