Receptioniast resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Cheerful receptionist with 10 years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering information, supporting colleagues. Helps customers with routine and challenging needs while remaining professional.
Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls.
Skills
Organization and efficiency
Multi-line telephone skills
Office equipment operations
Friendly, positive attitude
Organization
Reliable and trustworthy
Planning
Flexible
Education and Training
Gulfport High SchoolGulfport, MSExpected in 05/1981 ā āHigh School Diploma: - GPA:
Jefferson Davis Community CollegeGulfport , MSExpected in ā ā: - GPA:
Experience
Sunrise Senior Living - Receptionist Montgomery Village, MD, 02/2011 - 09/2021
Answered and managed incoming calls and emails.
Collected payments from patients and arranged payment schedules.
Verified, updated and entered patient information into system.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Maintained master calendar and scheduled new appointments based on provider availability.
Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Managed front office customer service, appointment management to streamline workflow.
Coordinated office schedules for new patients, diagnostic assessments and procedures.
Prepared new charts, updated existing charts and managed records transfers between offices.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Oversaw office inventory by restocking supplies and submitting orders.
Heritage Financial Corporation - Bank Teller Federal Way, WA, 08/2005 - 11/2010
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Reconciled cash and checks against computer records at end of shift.
Responded and assisted customers with account inquiries and updates.
Explained bank services, financial products and applicable fees to customers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
Entered transactions into computer and issued customer receipts.
Identified and reported suspicious behavior to security personnel as appropriate.
Welcomed customers and offered pleasant service during entire transaction.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Maintained confidentiality of bank records and client information.
Heritage Financial Corporation - Bank Teller Forest Grove, OR, 11/1996 - 03/1999
Same duties as previously mentioned for Capital One Bank
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