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Reception / Sales Resume Example

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RECEPTION / SALES
Highlights


  • Self-motivated
  • Excellent communication skills
  • Organized
  • Thrives under pressure
  • Fluent in Spanish 
  • Active Property and Casualty Insurance License with the Arizona Property and casualty products department  of Insurance  


  • Cash handling
  • Detail-oriented
  • Microsoft Office
  • Staff motivation
  • Up-selling
  • Speedy and efficient
  • Active listener


Experience
Reception / Sales
September 2012 to CurrentCourtny Tyler- State Farm Agency － Maricopa, AZ
Processed applications, payments, corrections, endorsements and cancellations.
Called 100+ warm leads each week to expand client base.
Promoted agency products to customers in person, on the telephone and in writing.
Compiled coverage and rating information in an accessible format.
Upsold agency products and services.
Prepared necessary paperwork to process insurance sales and renewals.
Pursued continuing education and training programs to continue professional development.
Followed up with potential clients regarding online information requests.
Presented and clearly explained insurance policy options to clients based on their needs and goals.
Called 50+ lapsed customers each week to inquire about continuing needs.
Researched coverage and premium options and supplied clients with the best coverage available.
Promoted client retention through high-quality service and follow through.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Maintained composure and patience in face of difficult customer situations.
Support customers with online billing and account issues.
Trained new employees and explained protocols clearly and efficiently. Informed customers about issue resolution progress.
Processed sales referrals and promoted bank services and products.
Balance daily cash deposits.
Delivered prompt, accurate and excellent customer service.
Confirmed that appropriate changes were made to resolve customers' problems.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Informed customers about sales and promotions in a friendly and engaging manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Identified prospective customers using lead generating methods.
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Cashier
January 2012 to September 2012Water & Ice － Maricopa, AZ
Customer Service Manager
June 2010 to July 2011Wal-mart － Maricopa, AZ
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Managed placement and organization of 40+ cashiers and floor personal.
  • Assuring that all my staff were handling transactions correctly and at a timely manner.
  • Handled disputes and enforced policies to make sure that my customers had the best shopping experience possible.
  • Monitored and tracked transactions and fund transfers.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Trained new employees.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Served as the company's bilingual Spanish/English customer service representative.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Processed and issued money orders for customers.
  • Compiled weekly monetary reports and records for store managers.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Managed cash stock and inventory balances accurately.
  • Assisted customers in finding out-of-stock items.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
  • Processed merchandise returns and exchanges.


Cashier
May 2009 to July 2010Subway － Maricopa, AZ
  • Managed 10 team members, including scheduling, training and conflict resolution.
  • Resolved customer disputes with tact and professionalism.
  • Correctly followed all health, safety and sanitation guidelines. 
  • Greeted guests with a pleasant smile and superior customer service.
  • Managed inventory by establishing and adjusting ordering parameters, forecasting usage and controlling waste.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Maintained calm demeanor during high-volume periods and special events.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Handled money from the safe, did counts for the day as well as keep the till balanced.
  • Protected store assets and facilities by ensuring compliance with company policies and procedures.
  • Supported store manager with recruiting, interviewing and hiring.
Server/Hostess
February 2007 to October 2008Penasco's Mexican Resturaunt － Maricopa, AZ
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Maintained full knowledge of bar and menu items and made recommendations.
  • Maintained full knowledge of all menu items, contents and preparation methods.
  • Delivered quality food and beverage service to guests in a responsible manner.
  • Delivered food and beverage orders within established timeframes
  • Neatly set tables.
  • Collected money and made change.
  • Processed cash, credit card and voucher payments.
  • Upheld a high standard of cleanliness in all work areas.
  • Monitored glassware and stemware inventory.
  • Performed closing duties including cleaning, sanitizing and replenishing.
  • Cleaned and filled ice bins.
  • Maintained a neat personal appearance.
  • Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
  • Made engaging connections with guests to create loyalty.


Cashier
July 2006 to February 2007Water and Ice － Maricopa, AZ
  • My duties range from making smoothies to cleaning and restocking.
  • Working the register to doing the counts for the night.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase store sales.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Delivered exceptional, friendly and fast service.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Effectively used items in stock to decrease waste and profit loss.
  • Checked in deliveries and signed off on products received.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Completed opening and closing checklists according to set standards.
  • Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
  • Hand-washed dishes and glassware thoroughly.
  • Stocked deliveries in a timely and safe manner.
  • Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Provided high quality service.


Education
Radiology, 2016Central Arizona College － Maricopa, AZ
High School Diploma : 2009Maricopa High School
Skills
cash handling, Customer satisfaction, customer service skills, money, multi-tasking, policies, store manager, Technician
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Resume Overview

Companies Worked For:

  • Courtny Tyler- State Farm Agency
  • Water & Ice
  • Wal-mart
  • Subway
  • Penasco's Mexican Resturaunt
  • Water and Ice

School Attended

  • Central Arizona College
  • Maricopa High School

Job Titles Held:

  • Reception / Sales
  • Cashier
  • Customer Service Manager
  • Server/Hostess

Degrees

  • Radiology , 2016
    High School Diploma : 2009

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