Skilled legal receptionist committed to addressing clients concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Managed call flow with up to 12 calls in queue per minute.Exceeded corporate target for customer satisfaction for 4 months in a row and received a letter of recommendation.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service, I made reasonable procedure exceptions to accommodate client requests.
Provided accurate and appropriate information in response to customer inquiries, Collected customer feedback and made process changes to exceed customer satisfaction goals. Demonstrated mastery of customer service call script within specified time frame.
Training in Call Center Technology
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