LiveCareer-Resume

realtor resume example with 15 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Bilingual individual with demonstrated leadership and strong staff oversight and development skills. Astute Social Services Director offering extensive research, grant writing and communication skills.

Also Dedicated Classroom Volunteer passionate about helping students learn topics and develop diverse skills. Compassionate and friendly professional with a flexible and open approach.

Skills
  • Fort Lauderdale Association of Realtors
  • Issuing bulletins
  • Writing case reports
  • Calculating ROI
  • Maintaining standards
  • Claims investigation and research
  • Maintaining budgets
  • Running reports
  • Collaborative Leadership
  • Financial auditing
  • Educating consumers
  • Prepare contracts
  • Leadership communication
  • Reporting and analysis
  • Issue resolution
  • Time management
  • Scheduling
  • Staff supervision
  • Training
  • Quality assurance
  • Customer service
  • Data entry
  • Technical support
  • Friendly and outgoing
  • Quick learner
  • Fluent in Spanish & English
  • Highly organized
  • Staff education and training
  • Creative problem solving
  • Computer proficient
  • Good listening skills
  • MS Office proficiency
Work History
Realtor , 06/2015 to Current
Windermere Real EstateSalinas, CA,
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Sold 7 properties worth over $1,800.000 in 2 years.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Arranged for title searches of properties being sold and gave buyers virtual and physical tours of properties.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Collected fees and documented payment processes for property transactions.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Educated clients on changing or updating properties, buying and selling techniques, and processes to maintain curb appeal.
Vice President. , 11/2010 to Current
Butler Technical GroupLos Angeles, CA,
  • Worked with customers to understand requirements and provide exceptional Customer service.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Monitored social media and online sources for industry trends.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Conducted training and change management processes to improve operations.
  • Audit Inspections for compliance with established industry standards, company policies and procedures.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Developed, updated and maintained database of existing and potential customers in Excel.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Quickbooks
  • Payroll
  • Scheduling
Customer Service Representative, 02/2007 to 07/2010
Marriott InternationalProvo, UT,
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered constant flow of customer calls with up to 6 calls in queue per minute.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • File claims for lost, over and damaged merchandise.
  • Handle customers refunds, redeliveries and resolutions between recipient and sender.
  • Entered customer interaction details in Conway Freight's software to track requests, document problems and record solutions offered.
Barista, 01/2006 to 12/2007
StarbucksCity, STATE,
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every day.
  • Completed over multiple successful cash audits to correctly balance drawers at end of each shift.
  • Memorized ingredients and recipes for 20 + specialty drinks.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created over 70 drinks in average shifts with consistently positive customer satisfaction scores.
Education
Bachelor of Arts: Spanish , Expected in 01/2014 to Florida Atlantic University - Boca Raton, FL
GPA:
  • Member of Phi Theta Kappa
  • Graduated cum laude
  • Majored in Spanish

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Resume Overview

School Attended

  • Florida Atlantic University

Job Titles Held:

  • Realtor
  • Vice President.
  • Customer Service Representative
  • Barista

Degrees

  • Bachelor of Arts

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