LiveCareer-Resume

realtor resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. I bring a strong work ethic and excellent organizational skills to any setting. Personable and dedicated customer service background with extensive experience in the construction and sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. I'm excited to begin a new challenge with a successful team!

Skills
  • Conflict management
  • Hospitality services
  • Team building and supervision
  • Issue resolution
  • Listening skills
  • Cash management
  • Staff development
  • Problem resolution
  • Business operations
  • Customer service
  • Administrative skills & support
  • Microsoft Office
  • Planning and coordination
Experience
Realtor, 10/2014 to Current
Windermere Real EstateSkok, WA,
  • Maintained database of prospective customers.
  • Developed extensive professional network with real estate investors.
  • Scheduled home viewings with potential buyers.
  • Advised prospective clients on current market activities.
  • Prepared market analysis statistics and bid presentation for buyers and sellers.
  • Managed real estate transactions from initiation to closing.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Monitored fulfillment of purchase contract terms.
  • Verified documentation accuracy and fund disbursement for sales.
  • Created professional sales presentations to creatively communicate product quality and market comparisons.
  • Planned and coordinated open house events.
  • Assisted homeowners with relocation and moving services after sale of each home.
  • Accompanied buyers during property inspections.
  • Built rapport with industry leaders through efficient and effective communication and industry expertise.
  • Conducted legal research to aid with positive outcomes.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Conferred with escrow companies, lenders, home inspectors and pest control companies, making sure that all terms and conditions are met prior to closing dates.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Actively promoted sales through advertising, open houses and Multiple Listing Services.
Business Owner, 04/2014 to 11/2019
Turnberry AssociatesOrlando, FL,
  • Stayed abreast of all federal regulations to ensure compliance of organization's processes.
  • Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Presented products at events and tradeshows to increase brand awareness.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Mentored newly hired employees to take on responsibilities and tasks with understanding.
  • Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
  • Assessed all aspects of business operations to implement realistic annual budget.
  • Owned and managed daily operations of construction business, including supervising employees and providing onsite training and continuing education to staff.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Calculated credit amounts and commission payouts, priced merchandise, and generated credit memos for returned merchandise.
  • Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for consignment fashion, perfume and accessories store.
  • Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained functional and neat building areas to meet all business needs and deliver professional appeal to customers.
Front Desk Supervisor, 01/2008 to 06/2013
Hilton Garden InnCity, STATE,
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Performed balancing of hotel accounts at the end of the day.
  • Provided concierge services for guests as needed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Managed all front desk operations for busy high-volume hotel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Completed financial audits on a scheduled basis.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Secured guest valuables in main safe or individual boxes.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Education and Training
Associate of Arts: General Studies, Expected in to University of South Alabama - Mobile, AL
GPA:

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Resume Overview

School Attended

  • University of South Alabama

Job Titles Held:

  • Realtor
  • Business Owner
  • Front Desk Supervisor

Degrees

  • Associate of Arts

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