Attentive supervisor with 15+ years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Skills
Store growth planning
Driving business growth
Creating store processes
Customer outreach
Leadership development
Customer service
Recordkeeping
Scheduling
Team building
Staff supervision
Inventory management
Training
Sales tracking
Persuasive negotiations
Lead generation
Product knowledge
Sales operations
Sales process
Well-versed in contract law
Promotional sales events
Rapport and relationship building
Energetic
Exceptional multi-tasker
Team oversight
Compelling leadership skills
Excellent communication skills
Education and Training
TarrecLubbock, TX, Expected in 06/2018 – –:Real Estate - GPA:
Completed 180 class hours
Completed and Passed Texas Association of Realtors Exam
Completed and Passed National Association of Realtors Exam
Received Real Estate License in Texas
Lubbock Christian UniversityLubbock, TXExpected in – –:Biology - GPA:
Koinonia Vice President (Christian Social Club)
Organized charity events
Recruited new members
Worked closely with Administration and other club leaders to put on Social Events
San Marcos High SchoolSan Marcos, TXExpected in 05/2000 – –High School Diploma: - GPA:
Venturing Crew 119 President
Ranked in Top 5% of class
Honor Roll
Varsity Football Team Captain
All-district Defensive Tackle
Experience
Windermere Real Estate - Realtor Hermiston, OR, 06/2018 - Current
Sold over $2.5 Million in 2019.
Verified documentation accuracy and fund disbursement for sales.
Managed real estate transactions from initiation to closing.
Planned and coordinated open house events.
Prepared market analysis statistics and bid presentation for buyers and sellers.
Facilitated closing processes between lender, mortgage companies, buyers and sellers.
Maintained database of prospective customers.
Scheduled home viewings with potential buyers.
Monitored fulfillment of purchase contract terms.
Advised prospective clients on current market activities.
Advised clients on market conditions, prices and legal requirements.
Professionally prepared forms needed for real estate transactions, including contracts, deeds, closing statements, and leases.
Communicated with inspectors, lenders and pest control companies to maintain all terms of purchase agreement.
Hired, trained, supervised and motivated team of 100+ sales professionals to provide knowledgeable and fast service to every guest.
Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
Managed new and used vehicle inventory.
Followed up with existing customers to generate new prospective buyers through referrals.
Reviewed inventory data on a weekly basis to make adjustments, evaluate forecasts and meet demands.
Identified weaknesses and implemented sales and business practices training to improve performance.
Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
Mentored and directed employees by conducting one-on-one meetings with salespeople.
Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
Taught staff how to handle difficult situations with calmness and professionalism.
Martin Automotive Group - Sales Manager Centerville, OH, 02/2005 - 12/2012
Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Taught staff how to handle difficult situations with calmness and professionalism.
Organized and updated schedules to optimize coverage for expected customer demands.
Delegated tasks to specific employees based on individual knowledge and strengths.
Hired, trained, supervised and motivated team of 25+ sales professionals to provide knowledgeable and fast service to every guest.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Cultivated lucrative relationships with clients through active engagement and issue resolution.
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