Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Skills
Customer Service
Market and Competitive Analysis
Property Improvements
Buyer Contracts
Property Inspection
Property Rental and Leasing
Print and Digital Advertisement
Detail Oriented
Team Player
Work History
02/2005 to Current
RealtorWindermere Real Estate – Marysville, WA,
Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Advised and informed prospective clients on current market activities and conditions.
Wrote several contracts to outline sales and purchases of properties.
Compared recently sold area properties to determine competitive market prices.
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Increased home sales through persuasion, negotiation and closing prowess.
Negotiated contracts with buyers and sellers to maximize customer savings.
Performed 200 home evaluations and developed competitive market analysis for individual homes.
Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
03/2017 to 03/2022
Data Analyst IICox Automotive – Boise, ID,
Coordinated statistical data analysis, design and information flow.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Produced monthly reports using advanced Excel spreadsheet functions.
Trained employees on software to improve data management, monitored use and suggested improvements.
Analyzed data daily in EBS (Enterprise Business System).
Compiled, evaluated and reviewed engineered data for internal system.
Evaluated trends to understand competitive environments and assess current strategies.
06/2012 to 10/2016
Assistant Property ManagerCushman & Wakefield – Vienna, VA,
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Kept accurate records of all resident and tenant correspondence.
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Attended staff meetings and took extensive notes to share with property manager.
Trained and motivated leasing staff during bi-monthly trainings.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Education
Expected in 05/1998 to to
Associate of Science: Nursing Richard Bland College - Petersburg, VA GPA:
Skills
Customer Service
Market and Competitive Analysis
Property Improvements
Buyer Contracts
Property Inspection
Property Rental and Leasing
Print and Digital Advertisement
Detail Oriented
Team Player
Work History
02/2005 to Current
Realtor Hometown Realty – Midlothian, VA
Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Advised and informed prospective clients on current market activities and conditions.
Wrote several contracts to outline sales and purchases of properties.
Compared recently sold area properties to determine competitive market prices.
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Increased home sales through persuasion, negotiation and closing prowess.
Negotiated contracts with buyers and sellers to maximize customer savings.
Performed 200 home evaluations and developed competitive market analysis for individual homes.
Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
03/2017 to 03/2022
Data Analyst II Cherokee Nation Businesses – Richmond, VA
Coordinated statistical data analysis, design and information flow.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Produced monthly reports using advanced Excel spreadsheet functions.
Trained employees on software to improve data management, monitored use and suggested improvements.
Analyzed data daily in EBS (Enterprise Business System).
Compiled, evaluated and reviewed engineered data for internal system.
Evaluated trends to understand competitive environments and assess current strategies.
06/2012 to 10/2016
Assistant Property Manager Realty Group, LLC – Chester, VA
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Kept accurate records of all resident and tenant correspondence.
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Attended staff meetings and took extensive notes to share with property manager.
Trained and motivated leasing staff during bi-monthly trainings.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
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