Skilled people person experienced in addressing customer concerns with speed, accuracy and professionalism.
Awarded employee of the Month on two occasions and Employee of the Year in 1981.
Provided accurate and appropriate information in response to consumer inquiries.Made reasonable procedure exceptions to accommodate unusual consumer requests.Addressed consumer inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all departments through clear communication.Ran reports and supplied data to fulfill consumer report requirements.Worked with upper management to ensure appropriate changes were made to improve consumer relations.Provided cross training to 10 staff members.
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