Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
The reason for the gapes in my work history is in 2006 I received my total disability and have been unable to work.
Promoted to Call Center Loyalty Coach in 3months.
Promoted to Call Center Supervisor in 6months. Promoted to Call Center Trainer in 9months
Promoted to Call Center Trainer in 9months
Sprayed mesquite trees in pasture along with feeding, working, branding, cattle and sowing wheat for winter feed. Ran errands, helped welder, and groom studs.
Fundraiser for school, non-prophet organization to make money. We entered the schools in the system one child at a time along with product sold. Pack, labeled, collocated, in off season. This is a season job lasting three to four months in the fall and one to two months in the Spring.
Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Demonstrated mastery of customer service call script within specified time frames. Improved customer ratings by 85%. Trained staff on how to improve customer interactions. Built customer loyalty by placing follow-up calls for customers who reported product issues. Trained staff on how to improve customer interactions.
Had to leave at the start of clinical when my mother Alzheimer's disease took a turn for the worst.
Had to withdraw due to family problem.
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