Customer focused representative with capacity to troubleshoot issues to ensure customer satisfaction. Committed to addressing customer concerns with speed, accuracy and professionalism all while exceeding productivity goals.
Exceeded corporate target for customer satisfaction for over 12 months.
Promoted to on the job trainer for the new hire class.
Resolving member inquiries pertaining to benefits, claims, eligibility and payments.
Educate members on the fundamentals of consumer driven health care.
Work daily in a call center environment taking on average 70 calls a day.
Maintained up-to-date records at all times including but not limited to weekly product orders.
Formulated and enforced salon policies, procedures and quality assurance measures.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Daily interactions with customers making sure their expectations were met at the highest level.
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