Ability to work with minimal supervision, prioritizes work responsibilities, calm under pressure, always maintain a sense of humor and be flexible when needed. Have excellent communication and multi-tasking skills, able to establish rapport both in-person and via phone. A self-starter that can work and contribute in a team-based environment and independently.
Areas of experience include: Management, customer service, human resource, quality performance, reports, payroll, background checks, drug tests, marketing, collections, accounts payable/receivable, hospital setting experience, secretarial/clerical duties.
Answer multiple phone lines using correct telephone etiquette. Document information from calls and relay information, schedule outpatients, cardiac patients and invasive procedure exams. Verify lab values and document on correct paperwork. Accept add-on patients by filling out forms, give arrival time and notify registration and pre-cert departments to make sure insurance information is given. Obtain radiologist approval on invasive procedures. Call pathology when an invasive procedure is scheduled and set up pre-testing appointment. Call patients for next day appointments. Maintain the tracking board for ECC, HEV, and AHIQUA. Call for patients and delegate which 3 rooms they are to be scanned in. Keep track of the flow for all CT patients. Maintain monthly logs. Keep track of times patients are dosed with oral contrast. Ensure PACS is completed correctly in a timely manner. Complete EDE charges correctly. Separate paperwork from what goes to medical records and HIPPA box. Verify no missed charges on STAR report. Check in orders. Verify orders if there is a question about it or it is ordered incorrectly by calling the ordering doctor or delegate someone to call. Assist technologists with moving patients to and from scan tables. Transport patients back to ER after exam complete. Take care of issues as they arise, keep coordinator informed. Make lunch schedule. Hand off duties when going to lunch and to next shift when leaving for the day.
Obtain detailed assignment information from customers and utilize it to provide effective customer service.Interview and test applicants to evaluate their qualifications for assignments.Perform background checks by using ADP and SLED, also did drug testing in office.Fill customer work orders with qualified temporaries.Terminate employees, monitor temporary employees' attendance and performance, troubleshoot to resolve the problems or complaints of customers and temporaries, coach and counsel temporaries to ensure quality performance and job satisfaction, handled payroll, enter employees' time cards and direct deposits into computer and sent to home office.Entered all active employees' information into computer system and any changes. Workers' compensation/ unemployment claims typed documents, letters, and other related materials in MS word and Excel, etc. general office duties: answer and high volume of incoming calls, file employees' records and confidential information.
General office duties, approve/deny customer loans, answer a high volume of incoming calls, collections, marketing, make bank deposits, manage general ledger, monthly reports, keep customers' file updated and kept confidential. Wayne Reeves and Money Now Pro computer systems.
Open restaurant, stock supplies, cashier duties, answer phones/ take orders, assist customers, enter inventory orders into the computer, assist store owner with various tasks.
National Vocational Technical Honor Society, nominated for CO-OP student of the year by Greenwood Learning Center (GLEAMS)
2013: pre-requisite classes for nursing
2005-2006: Majoring in Office Systems Technology (Medical)
Professional English, Information Management/Records Management, Office Systems Technology, Machine Transcript/Dictation, keyboarding, some accounting
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