Quality Moderation Resume Example Volt/Indeed

QUALITY MODERATION

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success, with a career that utilizes my skills that are used in everyday life, to educate and empower others.

Core Strengths

Data entry, Ms Word, Excel, Sales Force, RightNow, Nucleus Account Management, BESL. Compass,
Lotus Notes, People Soft, SEA, ECS

Strong organizational skills
Active listening skills
Courteous demeanor
Energetic work attitude
Adaptive team player

Accomplishments

Quality Communication
- Interacted with 50+ affiliate companies, for supplies when working with Odebrecht Construction, Building SH99 Parkway
Computed Data Reports
- Provided weekly, monthly and quarterly reports listing Quality Control results, for all three segments, When the document Quality group was dissolved.

Education

High School Diploma : 2008Mcneil High School － Austin, Texas, USA

Early Childhood EducationAustin Community College － Cedar Park, TexasContinuing education in Linux Systems

Experience

Quality Moderation
April 2016 to August 2016Volt/Indeed － Austin, Texas

As a Search Quality Moderator, I was responsible for reviewing job postings and processing accounts. This includes verifying the legitimacy of the posting company.

Analyze jobs and identify scams, spam, and other low quality content and decide what to do, Investigate companies to determine their legitimacy.

Moderate the quality of jobs and accounts by effectively recognizing problematic patterns and “red flags”

Help define the policies that guide company-wide quality decisionsEnsure that job seekers get the most out of their job search experience

Technical Support Representative
October 2015 to March 2016Volt/Nest inc － Austin, Texas

An expert in the client's web-based, desktop, and mobile solutions to help our end-users. With Accounts, pairing devices, resolving HVAC control issues.

Maintained up-to-date knowledge of online store policies regarding payments, returns and exchanges.

Cross-trained on all NEST products before other representatives the were already providing help were trained on, and provided back-up for other customer service representatives when needed.

Quality Control Specialist
February 2014 to October 2015Odebrecht Construction － Houston, Texas

Provide accurate and efficient document control and data management.

Coordinate efforts to constantly improve department processes and procedures.

Prepare and process records for scanning and archiving.

Monitor and review data entry for Document Control.

Perform daily, weekly, and monthly monitoring activities.

Prepared routine or pre-formatted documents, using standard word processing, spreadsheet, or other office software, as needed, to support work activities.

Responsible for maintaining electronic and record hard copy files of project or departmental documents such as engineering, procurement and supplier documents, manuals and procedures, communications or any other department-specific materials.

Customer Service Sales Assistant
September 2013 to January 2014Kelly Services/ Texas Lottery － Austin, Texas

Sales support for multiple location and stores within Texas for Texas Lottery Tickets.
Computed accurate sales prices for purchase transactions.
Worked under strict deadlines and responded to service requests and emergency call-outs. For Replenishment of lottery tickets

Fire Claims Representative
May 2013 to September 2013Kelly Services/State Farm － Austin, Texas

Communicating with customers and Claim adjuster associates over the telephone.
Gathering and documenting loss information.
Working in a collaborative team environment to handle a large volume of claims and telephone calls Using State Farm claims systems and other technologies to perform job duties related to loss due to fire.

Hardware Support Technician
December 2012 to January 2013KForce/Home Depot Hardware Support － Austin, Texas

Assistance to help desk related questions, Provide day-to-day technical support to employees for network infrastructure, telephone, printing and internal desktop systems software and hardware as well as mobile devices.

Remote into POS systems, and SCO Lanes for Home Depot stores.

Initiate service calls for broken hardware that cannot be repaired by associate alone

Auto Claims Representation
July 2012 to December 2012Progressive Insurance － Austin, Texas

Initiating loss and damage claims process on behalf of the customer.

Take inbound calls from customers related to policy/coverage, first notice of loss and existing claims on multiple personal lines of coverage by adhering to set up, coding, and handle time requirements.

Skills

Account Management

Multi-tasking

Hardware Troubleshooting

Resume Overview

Companies Worked For:

Volt/Indeed
Volt/Nest inc
Odebrecht Construction
Kelly Services/ Texas Lottery
Kelly Services/State Farm
KForce/Home Depot Hardware Support
Progressive Insurance

School Attended

Mcneil High School
Austin Community College

Job Titles Held:

Quality Moderation
Technical Support Representative
Quality Control Specialist
Customer Service Sales Assistant
Fire Claims Representative
Hardware Support Technician
Auto Claims Representation

Degrees

High School Diploma : 2008
Early Childhood Education

Quality Moderation Resume Example

Resume Score: 90%

DISCLAIMER

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