Quality Moderation Resume Example
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QUALITY MODERATION
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success, with a career that utilizes my skills that are used in everyday life, to educate and empower others.
Core Strengths
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Accomplishments
- Quality Communication
- Interacted with 50+ affiliate companies, for supplies when working with Odebrecht Construction, Building SH99 Parkway
- Computed Data Reports
- Provided weekly, monthly and quarterly reports listing Quality Control results, for all three segments, When the document Quality group was dissolved.
Education
High School Diploma : 2008Mcneil High School － City, State, USA
Early Childhood EducationAustin Community College － City, StateContinuing education in Linux Systems
Experience
Quality Moderation
April 2016 to August 2016Elwyn － Wilmington , DE
April 2016 to August 2016Elwyn － Wilmington , DE
As a Search Quality Moderator, I was responsible for reviewing job postings and processing accounts. This includes verifying the legitimacy of the posting company.
Analyze jobs and identify scams, spam, and other low quality content and decide what to do, Investigate companies to determine their legitimacy.
Moderate the quality of jobs and accounts by effectively recognizing problematic patterns and “red flags”
Help define the policies that guide company-wide quality decisionsEnsure that job seekers get the most out of their job search experience
Technical Support Representative
October 2015 to March 2016Toyota Boshoku － Lebanon , KY
October 2015 to March 2016Toyota Boshoku － Lebanon , KY
- An expert in the client's web-based, desktop, and mobile solutions to help our end-users. With Accounts, pairing devices, resolving HVAC control issues.
- Maintained up-to-date knowledge of online store policies regarding payments, returns and exchanges.
- Cross-trained on all NEST products before other representatives the were already providing help were trained on, and provided back-up for other customer service representatives when needed.
Quality Control Specialist
February 2014 to October 2015Cornerstone Building Brands － Prince George , VA
February 2014 to October 2015Cornerstone Building Brands － Prince George , VA
- Provide accurate and efficient document control and data management.
- Coordinate efforts to constantly improve department processes and procedures.
- Prepare and process records for scanning and archiving.
- Monitor and review data entry for Document Control.
- Perform daily, weekly, and monthly monitoring activities.
- Prepared routine or pre-formatted documents, using standard word processing, spreadsheet, or other office software, as needed, to support work activities.
- Responsible for maintaining electronic and record hard copy files of project or departmental documents such as engineering, procurement and supplier documents, manuals and procedures, communications or any other department-specific materials.
Customer Service Sales Assistant
September 2013 to January 2014Diamond Foundry － Berlin , NH
September 2013 to January 2014Diamond Foundry － Berlin , NH
- Sales support for multiple location and stores within Texas for Texas Lottery Tickets.
- Computed accurate sales prices for purchase transactions.
- Worked under strict deadlines and responded to service requests and emergency call-outs. For Replenishment of lottery tickets
Fire Claims Representative
May 2013 to September 2013Kelly Services/State Farm － City , STATE
May 2013 to September 2013Kelly Services/State Farm － City , STATE
- Communicating with customers and Claim adjuster associates over the telephone.
- Gathering and documenting loss information.
- Working in a collaborative team environment to handle a large volume of claims and telephone calls Using State Farm claims systems and other technologies to perform job duties related to loss due to fire.
Hardware Support Technician
December 2012 to January 2013KForce/Home Depot Hardware Support － City , STATE
December 2012 to January 2013KForce/Home Depot Hardware Support － City , STATE
- Assistance to help desk related questions, Provide day-to-day technical support to employees for network infrastructure, telephone, printing and internal desktop systems software and hardware as well as mobile devices.
- Remote into POS systems, and SCO Lanes for Home Depot stores.
- Initiate service calls for broken hardware that cannot be repaired by associate alone
Auto Claims Representation
July 2012 to December 2012Progressive Insurance － City , STATE
July 2012 to December 2012Progressive Insurance － City , STATE
- Initiating loss and damage claims process on behalf of the customer.
- Take inbound calls from customers related to policy/coverage, first notice of loss and existing claims on multiple personal lines of coverage by adhering to set up, coding, and handle time requirements.
- Register claims, update status notes for handling rep, and Claims Adjuster
Skills
Account Management
Multi-tasking
Hardware Troubleshooting
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Resume Overview
School Attended
- Mcneil High School
- Austin Community College
Job Titles Held:
- Quality Moderation
- Technical Support Representative
- Quality Control Specialist
- Customer Service Sales Assistant
- Fire Claims Representative
- Hardware Support Technician
- Auto Claims Representation
Degrees
- High School Diploma : 2008
Early Childhood Education
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