Effective communicator with demonstrated ability to influence project design and outcomes by analyzing data and prioritizing program needs. Experience in program planning, program evalua- tion and project management for interdisciplinary teams. Highly organized and passionate about process improvement and creating a seamless experience for patients.
Yale New Haven HospitalNew Haven, CTQuality Improvement Coordinator06/2016 to 05/2017
Project Management of multiple prioritized teams with multidisciplinary representatives from through-
out the organization.
Managed team performance through key performance indicators and reported on team progress to Se-
nior Leadership group.
Provided guidance in the creation of overarching goals, process metrics, and outcome metrics.
Responsible for general meeting preparation: Agenda, Minutes, Project Plan, Project Charter and small
subgroups for working meetings.
Connected and coordinated next steps with content experts.
Created Quality and Safety Data Briefings for service areas to aid in data transparency.
Regulatory support as needed e.g.
scribe for Joint Commission visit.
Lawrence Memorial Health SystemQuality Risk Management and Data Analytics Coordinator10/2014 to 06/2016
Assessed and presented Publicly Reported Data and various external organization Quality Data require-
ments and their quantified financial risk to Quality Council.
Facilitate the creation of tools for data collection; generate reports for data tracking and tending (Pre-
mier Reporting); create visuals for staff awareness; identify gaps in processes; present data findings;
collaborate with cross-functional teams and initiate improvements where necessary.
Regulatory audit and compliance preparation.
Presented opportunities and recommendations for im-
provement to managers with follow-up plan.
Directed and collaborated in key processes and corrective action plans including: Quality Reviews,
Root Cause Analysis, Patient Care Conferences, and Department of Health reports.
Participated in various audits tracking compliance with clinical best practices.
Investigated, tracked, and trended hospital-wide occurrences through the internal risk management
software program and met with unit managers regularly to assess and facilitate educational and pro-
cedural changes necessary.
Corporate Wellness MPH Intern Project.
YMCAJacksonville, FLMembership Coordinator05/2014 to 08/2014
Collaborated with Program Directors to conduct a structured Needs Assessment to identify gaps in em-
ployee wellness program and created an assessment tool used to evaluate the wellness needs of Corpo-
Completed a gap analysis of programs and resources based on the Transtheoretical stages of behavior
Created presentations, presented to Corporate Partners and created curriculum for nursing student in-
terns to implement.
amp; Public Health Fieldwork, Duval County Medical Society.
05/2013 to 05/2014
Implemented a Member Benefit Value on Investment Project by evaluating membership outreach strate-
gies and creating and analyzing a survey to assess and advise on member value.
Led the creation of
concise marketing and recruiting content for new member enrollment and for enhanced current member
Managed the Membership Department.
BAE Systems/SafarilandJacksonville, FLInternational Account Specialist10/2011 to 04/2013
Managed International accounts in specific global nations, e.g.
Australia, Spain, and Singapore.
Ensured customer orders were fulfilled and products were delivered effectively through global distribu-
Center for Global Health and Medical DiplomacyJacksonville, FLStaff Assistant10/2010 to 10/2011
Assisted the Director of the Center in research, event preparation, and general administration.
Attended community outreach meetings and took minutes to disseminate to the Board.
Education and Training
Project Management, Change
Acceleration,2016Yale New Haven Health - Institute for Excellence
Bachelor of Arts:Political Science2010Flagler CollegePolitical Science
Premier, concise, Conferences, content, Council, Data Analysis, data collection, Department of Health, financial, functional, Leadership, Regulatory Compliance, Director, marketing, Meeting Facilitation, meetings, Needs Assessment, next, nursing, optimization, Patient Care, presentations, processes, Program Planning and Evaluation, progress, Project Management, Public Health, Quality, Quality Improvement, recruiting, Reporting, research, risk management, Safety, Six Sigma, structured