Quality Improvement Coordinator Resume Example Ascend Management Innovations, LLC

QUALITY IMPROVEMENT COORDINATOR

Professional Background

Looking to leverage my previous experience in Healthcare Quality Improvement, as a successful quality improvement/program coordinator with experience in project management, strategic planning, and the implementation of strategic recovery plans that have been proven to successfully ameliorate waning programs into full accreditation and compliance in a position that will enhance my career trajectory into healthcare management. My previous work has been proven by a marked increases in revenue, overall patient health status, increased program participation, reductions in patient non-compliance and operational cost savings. 10 years of increase responsibility each demonstrated ability to drive positive change and effectively manage communication with internal and external customers.

Skill Highlights

Flow sheet charting skillfulness

Accomplishments

Auditing (Healthcare Program Coordination) Compliance (NCQA, JACHO) Managed Care (Medicaid, TennCare, CHIP, STAR, Indian and Rural Health) Population Health Chronic Care Case management (Administrative) Member/Patient education of Chronic health concerns.

Professional Experience

Quality Improvement Coordinator, 02/2013 to CurrentAscend Management Innovations, LLC － Franklin, TN

877) 431-1388 ext.
3297 https://www.ascendami.com QIO that provides comprehensive healthcare management support services to both public and private sectors of the healthcare industry.
Provider of customized, single source solutions for unique healthcare needs to include medical and psychiatric utilization review, specialized assessments, evaluations, provider quality reviews, and data management solutions for contracts serving 9 states.
Supported the quality improvement activities and initiatives to help manage the change process.
Monitored, tracked and reported the company's strategic goals, objectives, QIP goals and action plans in order to provide status updates to quality leadership team, Division managers, and internal staff.
Participate in developing policies, procedures and staff trainings on quality processes, procedures and various projects.
Maintained department budget, conducted reviews physician billing and audit activities.
Result: reduced doctor billing errors and improved efficiency of payment turnaround times by 65%.
Collected data and compiled it into various reports to relay information related to the strategic position, recover/action plans and meeting strategic plan objectives.

MNPS Population Health Program Asst, 01/2012 to 01/2013University Community Health Services, Inc － Nashville, TN

http://www.uchshealth.org/.
A not-for-profit, charitable organization that provided affordable, quality, comprehensive care through a network of FQHCs in the Metro Nashville area as part of the Vanderbilt School of Nursing.
Focusing on client self-directed care in vulnerable populations within a finically sustainable delivery model while supporting health professional education and clinical/health service research.
Provided administrative support activates to Program Manager to increase program enrolment and reduced participant noncompliance.
Result: 200% participant enrollment and 53% reduction in noncompliance and status shifts from high risk to moderate risk.
Resulting in an estimated $45,000 cost of care reduction.
Developed, compiled and disseminated training materials, tools, various surveys and reports using Word, PowerPoint, Excel and Access to convey program informatics to participants, outside vendors, and stakeholder to convey significance of program and educate participants.
Result: 37% increase in participant customer satisfaction with in the first 6 months.

Quality Improvement Liaison, 01/2009 to 01/2012United Neighborhood Health Services, Inc

Administrative Secretary, 01/2003 to 01/2009TN Dept. Health - Div. of Min Health and Disparity Elim － Nashville, TN

Improved Vaccine for Children (VFC) program from suspension due to tertiary noncompliance to regain full active complaint status in 16 months in 5 comprehensive clinics.
Result: Increased revenue value adding program by an estimated $130,000 annually with VFC programs in 8 different clinic locations.
Increased HIV testing by 83% and retained 38% testing recidivism within 6 months.
Result: maintained a $250,000 federal grant with 11 clinic locations.
Participated actively in achieving Joint Commission accreditation status for 2 cycles (6 years) reducing considerations by 25% and implementing immediate strategic action recovery plan clinic system of 12 clinics throughout Middle Tennessee.
Conducted trainings in risk management, quality improvement, contract support, Joint Commission and government compliance to a diverse cross section of the company.
615)741-9443 http://health.state.tn.us/dmhde The Division of Minority Health and Disparity Elimination is the area contact for the national Office of Minority Health, U.S.
Department of Health and Human Services, Public Health Service and associates with the Region IV Office, Southeast Region.
The Division of Minority Health and Disparity Elimination serve as a central point for the Department on minority health issues.
Participated in the logistical coordination and event planning for the Summit on Minority Communities (700 participants) which served as the grassroots platform for development of the bi annual Population of Color Report.
Assisted in the development of the Minority Health statewide strategic plan that identified the top 10 minority health concerns and strategies for disparity eliminations to improve the overall health status for the state of TN.
Assisted with the facilitation of grass roots meetings and various, conferences and symposiums throughout the state of Tennessee.

Education and Training

Bachelor of Science:Healthcare Administration and PlanningTennessee State UniversityHealthcare Administration and Planning

Graduate Certificate Healthcare Administration (MPA program) Tennessee State University Program Management Course Tennessee State University *Currently In Progress

Personal Information

Experience traveling locally and internationally (both short term and overnight), plus looking forward to conducting various site visits, audits and training sessions at different locations while presenting a professional demeanor under pressure. Have reliable transportation, with no concern for flying or driving long distances, valid TN driver's license, active insurance and a good driving record.

Additional Information

Travel Experience traveling locally and internationally (both short term and overnight), plus looking forward to conducting various site visits, audits and training sessions at different locations while presenting a professional demeanor under pressure. Have reliable transportation, with no concern for flying or driving long distances, valid TN driver's license, active insurance and a good driving record.

Skills

administrative support, billing, budget, bi, central point, Color, com, conferences, contracts, client, customer satisfaction, data management, delivery, Department of Health, event planning, government, healthcare management, http, leadership, meetings, Access, Excel, Office, PowerPoint, Word, network, Nursing, developing policies, processes, profit, Program Management, Progress, Public Health, quality, quality improvement, research, risk management, strategic, Summit, surveys, training materials, unique, Vaccine

Resume Overview

Companies Worked For:

Ascend Management Innovations, LLC
University Community Health Services, Inc
United Neighborhood Health Services, Inc
TN Dept. Health - Div. of Min Health and Disparity Elim

School Attended

Tennessee State University

Job Titles Held:

Quality Improvement Coordinator
MNPS Population Health Program Asst
Quality Improvement Liaison
Administrative Secretary

Degrees

Bachelor of Science : Healthcare Administration and Planning
Graduate Certificate Healthcare Administration (MPA program) Tennessee State University Program Management Course Tennessee State University *Currently In Progress

Quality Improvement Coordinator Resume Example

Resume Score: 90%

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