quality engineering lead manager resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Well organized and progressive leader with exceptional ability to plan in line with company objectives. My constant focus and passion towards Quality Engineering enables me to take up greater challenges. I believe in team success, I go above and beyond to achieve that.

  • Data protection, Cloud Storage, Virtualization, Multi Cloud
  • AWS, Azure, GCP
  • Python, Pytest, Nosetest
  • VMWare, Hyper-V
  • Orchestrator and Monitoring tools : Kibana, Grafana, New Relic, Jenkins
  • Office 365, Creative cloud Apps
  • GIT
  • Technical Program Management
  • Agile/Scrum, Waterfall, Hybrid models
  • Jira, Zephyr, Confluence
  • Linux, Windows, MacOS
  • Network Protocol :HTTP, DNS, TCP/UDP, SSL/TLS, OAuth, SMB
  • Leadership, Management, Training and Mentoring
  • Quality assurance, Quality Evangelist
  • Test Architect, Test Development
  • Configuration, Troubleshooting and Attention to Detail
  • Performance Metrics; Root Cause analysis(RCA)
06/2019 to Current
Quality Engineering Lead | Manager Horizon Software International, Llc Canton, OH,
  • Quality gate-keeper across Egnyte hybrid projects - StorageSync, SmartCache and Public cloud connector in AWS and Azure.
  • Recruit, lead, mentor, and develop talented high-performing team of technical SDETs.
  • Manage ambiguity and energize team to stay focused on short term and long-term goals.
  • Drive key matrices around quality, including how quality is reported at each step of the development lifecycle.
  • Manage Automation requirements and develop with Python based automation frameworks.
  • Partner with CI/CD automation team to deliver business continuity.
  • Strong partnership with Product Management, Development, Support, Sales and Services teams to prioritize and manage risks/issues and ensure successful delivery.
11/2015 to 06/2019
Senior Quality Assurance Engineer Horizon Software International, Llc Waco, TX,
  • Designed System, Solution and Longevity tests to expand the test charter and coverage for scale products Developed and maintained unit, API-driven automation tests integrated with CI/CD pipeline.
  • Led impactful automation initiative, converted 70% of manual tests that help reduced the QA regression test cycle from 1 week to 3 days.
  • Built scale test strategy for Egnyte hybrid solutions to support 300 AD users that includes one million folder permissions for large enterprise customers.
  • Built performance and reliability test strategy to support SMB file sharing protocol using tools like smbtorture and Helios.
  • Developed efficient test plan for security features like OAuth/SSL cert services enabling secure https access connections.
  • Partnered with customer escalation team to RCA and troubleshoot issues in production environment.
06/2008 to 10/2015
Senior Quality Assurance Engineer Dell EMC City, STATE,
  • Led team that emulates highly-scaled enterprise customer environments for Cloudboost solution with Networker.
  • Work as key Quality engineer to validate Data Domain and Backup software Networker integrated solution.
  • Work collaboratively with key stakeholders to develop test plans and test designs, performed execution to qualify various solutions.
  • Executed key test permutations to qualify with multi Cloud vendors AWS, Azure.
  • Prepared scaled virtual test environments to qualify across multiple data centers.
  • Handled critical Customer Escalations.
01/2006 to 05/2008
Software Engineer QA Dell EMC City, STATE,
  • Worked in Global Device strategy team, TCE initiative
  • Performed RCA [Root Cause Analysis] activity on all device related customer escalations.
  • Run manual/automation tests for on-going releases.
  • Expertise in Qualifying various storage devices NAS, NetGear, CIFS/NFS, Tape Libraries, Jukebox, SILOs.
Education and Training
Expected in
Bachelor of Engineering: Computer Science and Engineering
Visvesvaraya Technological University - India,
Awards and Recognition
  • Super Star Performer 2020-2021, Egnyte Inc
  • Silver Star Award for contribution excellence in VMware Backup Appliance project, DellEMC
  • Silver Star Award for teamwork and customer focus,DellEMC

Work Status -Green card holder

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Resume Overview

School Attended

  • Visvesvaraya Technological University

Job Titles Held:

  • Quality Engineering Lead | Manager
  • Senior Quality Assurance Engineer
  • Senior Quality Assurance Engineer
  • Software Engineer QA


  • Bachelor of Engineering

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