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quality engineering lead manager resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Well organized and progressive leader with exceptional ability to plan in line with company objectives. My constant focus and passion towards Quality Engineering enables me to take up greater challenges. I believe in team success, I go above and beyond to achieve that.

Skills
  • Data protection, Cloud Storage, Virtualization, Multi Cloud
  • AWS, Azure, GCP
  • Python, Pytest, Nosetest
  • VMWare, Hyper-V
  • Orchestrator and Monitoring tools : Kibana, Grafana, New Relic, Jenkins
  • Office 365, Creative cloud Apps
  • GIT
  • Technical Program Management
  • Agile/Scrum, Waterfall, Hybrid models
  • Jira, Zephyr, Confluence
  • Linux, Windows, MacOS
  • Network Protocol :HTTP, DNS, TCP/UDP, SSL/TLS, OAuth, SMB
  • Leadership, Management, Training and Mentoring
  • Quality assurance, Quality Evangelist
  • Test Architect, Test Development
  • Configuration, Troubleshooting and Attention to Detail
  • Performance Metrics; Root Cause analysis(RCA)
Experience
06/2019 to Current
Quality Engineering Lead | Manager Horizon Software International, Llc Canton, OH,
  • Quality gate-keeper across Egnyte hybrid projects - StorageSync, SmartCache and Public cloud connector in AWS and Azure.
  • Recruit, lead, mentor, and develop talented high-performing team of technical SDETs.
  • Manage ambiguity and energize team to stay focused on short term and long-term goals.
  • Drive key matrices around quality, including how quality is reported at each step of the development lifecycle.
  • Manage Automation requirements and develop with Python based automation frameworks.
  • Partner with CI/CD automation team to deliver business continuity.
  • Strong partnership with Product Management, Development, Support, Sales and Services teams to prioritize and manage risks/issues and ensure successful delivery.
11/2015 to 06/2019
Senior Quality Assurance Engineer Horizon Software International, Llc Waco, TX,
  • Designed System, Solution and Longevity tests to expand the test charter and coverage for scale products Developed and maintained unit, API-driven automation tests integrated with CI/CD pipeline.
  • Led impactful automation initiative, converted 70% of manual tests that help reduced the QA regression test cycle from 1 week to 3 days.
  • Built scale test strategy for Egnyte hybrid solutions to support 300 AD users that includes one million folder permissions for large enterprise customers.
  • Built performance and reliability test strategy to support SMB file sharing protocol using tools like smbtorture and Helios.
  • Developed efficient test plan for security features like OAuth/SSL cert services enabling secure https access connections.
  • Partnered with customer escalation team to RCA and troubleshoot issues in production environment.
06/2008 to 10/2015
Senior Quality Assurance Engineer Dell EMC City, STATE,
  • Led team that emulates highly-scaled enterprise customer environments for Cloudboost solution with Networker.
  • Work as key Quality engineer to validate Data Domain and Backup software Networker integrated solution.
  • Work collaboratively with key stakeholders to develop test plans and test designs, performed execution to qualify various solutions.
  • Executed key test permutations to qualify with multi Cloud vendors AWS, Azure.
  • Prepared scaled virtual test environments to qualify across multiple data centers.
  • Handled critical Customer Escalations.
01/2006 to 05/2008
Software Engineer QA Dell EMC City, STATE,
  • Worked in Global Device strategy team, TCE initiative
  • Performed RCA [Root Cause Analysis] activity on all device related customer escalations.
  • Run manual/automation tests for on-going releases.
  • Expertise in Qualifying various storage devices NAS, NetGear, CIFS/NFS, Tape Libraries, Jukebox, SILOs.
Education and Training
Expected in
Bachelor of Engineering: Computer Science and Engineering
Visvesvaraya Technological University - India,
GPA:
Awards and Recognition
  • Super Star Performer 2020-2021, Egnyte Inc
  • Silver Star Award for contribution excellence in VMware Backup Appliance project, DellEMC
  • Silver Star Award for teamwork and customer focus,DellEMC

Work Status -Green card holder

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Resume Overview

School Attended

  • Visvesvaraya Technological University

Job Titles Held:

  • Quality Engineering Lead | Manager
  • Senior Quality Assurance Engineer
  • Senior Quality Assurance Engineer
  • Software Engineer QA

Degrees

  • Bachelor of Engineering

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