Dedicated and highly qualified Assistant Manager . Goal oriented and a proactive approach to management with an entrepreneurial mindset. 10+ years of property management, collections and customer service, extremely dependable, professional, and well versed in all aspects of management. Lead by example and ensure the execution of all safety, security and quality operations.
Implemented several strategies that successfully increased sales and improved client retention rates while decreasing delinquency. Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Recipient of the Outstanding Leadership Award.
Monitored process units and quality control testing performance for plant processes and product quality sampling.Closely inspected equipment for design problems.Recorded all operating data on daily work sheet from laboratory analysis and flow metering equipment.
Performed quality control tests. Created work instructions for beginning to end handling of products.
Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Educated customers on the variety of loan products and available credit options.Effectively managed more than 1800 client relationships.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Extensive knowledge of multifamily property management including but not limited to Tax Credit, RD, and HUD regulations, and compliance: Managed 3 Tax Credit properties, excellent performance.Supervise all outside contractors. Solicit for bids, establish excellent relationships with contractors and public. Manage Accounts Receivable/Payables. Manage income and expenses in accordance with operating budget. Supervise on-site staff, interview, select and train new employees. Schedule and monitor daily staff. Collection of rents and any outstanding balances, court evictions.Establish and maintain positive relationships with tenants.Marketing, curb appeal and leasing of apartments and lease renewals.Inspect vacant units to ensure rental readiness.
Worked for an award winning company that is known worldwide for their customer service. Customer Service, was trained for their post buy department to handle all complaints and scheduling of service repairs along with troubleshoot of all product issues. Retail of parts for the post buy of products.Promoted to the recall division which is a supervisory position.
Currently licensed for the state of TN in Credit Products, Life, Accident and Health Products. Compliance Academic Achievement Award.Coursework in Fair Housing and Leadership as well as Risk Mananagement.
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