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quality control analyst resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Detailed-oriented Quality Control Analyst offering over 15 years of specialized working knowledge of medical terminology, anatomy, pharmacology and pathophysiology, editing and proofreading, communication and writing, coaching, encouraging, listening and mentoring, setting standards, writing protocols, analyzing data, delivering customer service, managing time and people, and adapting quickly in any situation.

Skills
  • Supervision & Leadership
  • Decision Making
  • Critical Thinking
  • Problem Solving
  • Problem Resolution
  • Editing and Proofreading
  • Verbal and Written Communication
  • Detail-Oriented
  • Coaching and Mentoring
  • Quality Assurance
Experience
Quality Control Analyst, 01/2020 to Current
Curia IncSpringfield, MO,
  • Review Medical Disability Exam and Disability Benefits Questionnaires completed by medical professionals on behalf of the Department of Veteran Affairs to ensure consistency and continuity throughout, correcting typing and grammatical errors, as well as confirming DBQs are fully completed, diagnoses made are adequately supported with objective evidence, and valid opinion statements given when applicable, meeting the criteria set forth by the VA.
  • Communicate with medical providers, making suggestions and corrections needed to reports.
  • Utilize decision-making skills to gauge the best way to go forward with a case, making certain all veteran claims are addressed and evaluated on the appropriate DBQs.
  • Meet department qualitative and quantitative goals.
  • Mentor new employees during their 3-month Quality Control Analyst training.
Medical Language Editor and Transcriptionist, 01/2014 to 08/2018
Nuance Transcription ServicesCity, STATE,
  • Maintained a yearly average of 99.8% accuracy and 225 to 250 edited lines an hour utilizing EditScript, Enterprise 5, Apex, ExpressScribe, Microsoft Office, Word, and Excel to transcribe and edit medical reports for acute care hospitals and clinics, including H&Ps, consults, op notes, procedure notes, ER reports, progress notes, discharge summaries, and clinic notes, etc.
  • Quickly familiarized and became very efficient in several specialties, such as cardiology, dental, dermatology, endocrinology, ENT, family medicine, general surgery, geriatric, GI/GU, hematology, infectious disease, internal medicine, neurology, OB/GYN, oncology, ophthalmology, orthopedics, pediatrics, podiatry, psychiatry, pulmonology, etc.
  • Honed and polished excellent proofreading, researching, and communication skills.
  • Learned how to organize my time effectively to accomplish the above stats in a remote, home-based position.
Teleservices Communications Specialist, 03/2008 to 10/2012
Caesars Entertainment/Harrah's Atlantic CityCity, STATE,
  • Supported and aided 120+ agent call center during call migration of 12 Eastern Division properties into 4-property Atlantic City Call Center by devising protocols and training agents on each new properties’ individual details and nuances.
  • Managed information flow between AC Call Center and 12 Eastern Division properties by establishing relationships with each property and becoming a liaison for the purpose of keeping the AC Call Center abreast of all events at all properties and problem-solving any issues they had.
  • Site Administrator of The Factory – Eastern Division, a SharePoint application used as an information mecca for all knowledge regarding casinos, hotels, offers, entertainment, etc. of all Caesars Entertainment, Inc. properties.
  • Ensured department accuracy by auditing division reservations.
  • Acquired excellent verbal and written communication skill by fielding phone calls and managing support mailbox for the third-party call center, resolving all problems and errors.
Teleservices Supervisor, 01/2005 to 02/2008
Harrah's Entertainment, Inc.City, STATE,
  • Supervised and coordinated the day-to-day activities of a 4-property Atlantic City Teleservices Department, employing 100+ agents, by monitoring customer service levels and call volume to provide appropriate service levels.
  • Improved departmental service levels and overall customer satisfaction by administering performance evaluations and guiding a 9-person team to improve individual performance standards, resulting in 3 members of my team being promoted to supervisors as the department expanded.
  • Managed casino status to reliably sell out hotel of 1630 rooms on a daily basis, by anticipating customer needs and controlling room pricing throughout the day/night.
  • Calmly spoke to unsatisfied guests and actively made decisions to rectify the situation on behalf of the company.
  • Became point person for property and system knowledge during the call center merger between Harrah’s/Showboat and Bally’s/Caesars by communicating efficiently and effectively with 15 other supervisors and 100+ agents.
  • Approved and issued complimentaries for rooms, show tickets, food, and limousines for casino-rated players based upon established theoretical guidelines, utilizing decision-making skills on behalf of the company.
  • Assisted Player Development and Casino Hosts with their guests and their needs, along with Front Desk and VIP Check-in with reservation problems and issues.
  • Well-adjusted to fast-pace environment and was able to change activities frequently and cope with interruptions.
Education and Training
: Medical Coding And Billing, Expected in 05/2019 to Career Step - ,
GPA:
  • Certificate of Graduation with High Honors
: Medical Transcription Editor Program, Expected in 12/2014 to Career Step - ,
GPA:
  • Certificate of Graduation with Honors
: , Expected in to Delaware County Community College - Media, PA
GPA:
: , Expected in to Drexel University - Philadelphia, PA
GPA:

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Resume Overview

School Attended

  • Career Step
  • Career Step
  • Delaware County Community College
  • Drexel University

Job Titles Held:

  • Quality Control Analyst
  • Medical Language Editor and Transcriptionist
  • Teleservices Communications Specialist
  • Teleservices Supervisor

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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