Quality Assurance Project Lead Tester Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Talented professional with over 15 years experience in quality assurance, web design and development. Proven ability to bridge technology and business goals to provide productive solutions. Highly organized with the ability to manage multiple projects and meet deadlines. A team player working effectively with operations, IT, marketing, development, and senior management in accomplishing objectives.
Core Qualifications
  • Proficient in front and backend testing of internet and desktop applications, including writing and editing SQL queries for data verification.
  • Understanding of SDLC, Agile & Waterfall methodologies, relational databases, Web development, Internet, E-commerce, network and mobile technology.
  • Familiar with software testing types such as integration, black box, usability, functional, system, regression, stress, end-to-end, compatibility and acceptance.
  • In-depth knowledge of product release processes and quality assurance goals.
  • Knowledgeable of web design tools, web builders, components.
  • Strong experience with Google Docs, Microsoft Word, Excel, Photoshop, Agile Solutions, Mantis, JIRA.
Florida State College Jacksonville, FL Expected in 2009 : - GPA :
Westside High School Jacksonville, FL Expected in Diploma : - GPA :
Coyote - Quality Assurance Project Lead / Tester
Denver, CO, 06/2009 - 09/2016
  • Managed, planned and facilitated tasks, priorities and deliverables for major and minor software releases.
  • Developed test plans and wrote, executed and managed manual test cases.
  • Reviewed and updated current test cases to reflect changes for new functionality and performance issues.
  • Wrote, prioritized and executed test cases for multiple desktop and web based applications.
  • NetObjects Fusion, Corel Website Creator, NetObjects Mosaic, Koken.
  • Identified, documented and reported bugs, errors, and issues using Mantis and Rally.
  • Performed regression testing against various builds of desktop and web based applications.
  • Prepared daily and weekly defect reports within Rally for review in team meetings.
  • Documented results so that senior executives can track progress.
  • Assisted development team in resolving customer support escalations through release.
  • Led a team of offshore testers via reviews of submitted bugs.
Eset - Quality Assurance Tester
Seattle, WA, 01/1999 - 05/2009
  • Involved in testing efforts for NetObjects Fusion website design software.
  • Execution of manual test cases and responsible to track and log the defects using Jira.
  • Created test plans and test cases for an international website design software application.
  • Worked closely with software developers to build test scenarios for major releases, minor releases and product updates.
  • Submitted and monitored quality issues from exploratory and planned testing as well as issues reported by the international BETA test team.
  • Established and monitored on-going quality control processes, including guidelines for product quality inspections and management of the test case library.
  • Installed new builds on machines using prepared images.
- Support and Services Lead
, , -
  • Managed day-to-day operations of 3 offshore support representatives responsible for resolving customer inquiries.
  • Subject Matter Expert for NetObjects products and services.
  • Managed service levels and email response times.
  • Monitored Newsgroups and Web Forums.
  • Resolved escalated customer cases.
  • Improved customer satisfaction through constant training of all tier I and II personnel and creating a customer support knowledge base used by the operations department.
  • Increased profitability by taking lead on all marketing emails, tracking of emails through to conversion, and initiating drip campaigns.
  • Designed all web marketing including websites, updates, and sales campaigns through the corporate sites and mini sites.
  • Trained and mentored onshore and offshore new hires.
- Technical Support Agent
, , -
  • Member of product support division.
  • Supported clients such as Digital River, Verio, and internal divisions.
  • Promoted to tier III support and established and maintained professional relationship with client contacts and support teams.
  • Provided Tier I, II, and III technical support to web-hosting customers.
  • Researched issues on various computer systems and databases to resolve complaints, answer questions, and outline solutions.
  • Tested software and product updates for web and software based programs.
Professional Affiliations
Photoshop, Agile, conversion, Corel, client, clients, customer satisfaction, customer support, databases, E-commerce, editing, email, functional, Mantis, marketing, meetings, Excel, Microsoft Word, NetObjects, NetObjects Fusion, network, personnel, processes, progress, quality, quality assurance, quality control, relational databases, sales, SDLC, software developers, software testing, SQL, technical support, web-hosting, website design, web design, Web development, Website, websites, web marketing

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Resume Strength

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Resume Overview

School Attended
  • Florida State College
  • Westside High School
Job Titles Held:
  • Quality Assurance Project Lead / Tester
  • Quality Assurance Tester
  • Support and Services Lead
  • Technical Support Agent
  • Diploma

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