Supervisor for the Department of Motor Vehicles. Experienced in scheduling, mentoring, training, time sheets, evaluating the skills of staff under my direct supervision. Running the floor so the customers are serviced as quickly as possible. Working closely with staff and the general public, being a good example to staff on how to treat the public in a friendly, professional, and respectful manner.
Received numerous letters of commendation for outstanding customer service. Most notably two letters from Governor Brian Sandoval.
Held this position from 1978 to 1989. Wrote reports, worked with the R&D Departments in evaluating new products being brought to the dental industry. Tested and evaluated the safety of the products dentists were purchasing from Unitek. Worked in the warehouse taking samples to the lab for evaluation of purity. Worked closely with purchaser and engineers. Familiar with MSDS Sheets. Worked with many caustic chemicals and taught others how to handle these products in a safe manner. Was sent to other departments to help clean up and organize these areas so it would run more smoothly. Wrote policy's and procedures. Left this job in 1989 because husbands job changed and we moved 200 miles away.
Started in 1998 to current. Addressed questions and concerns from the general public.Recruited, trained and supervised approximately 20 new staff members each year. Maintained up-to-date and accurate program files and records. Reviewed staff work and gave comprehensive and constructive feedback.Identified maintenance and safety issues at program facilities.Reviewed study findings and recommended options for project restructuring, funding alternatives and reducing costs.Responded to questions regarding city laws, ordinances and regulations.Directed the proper use of program facilities by staff and the general public.Operated computers and portable radios during special programs.
Working for the state has given me some pretty amazing opportunities. In 2011, I graduated from the CPM (Certified Public Manager) program.
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