Motivated Computer Systems Analyst possessing exceptional troubleshooting skills for networking issues, end user problems and network security.
Meritoriously promoted twice
Recipient of the Good Conduct Service Medal.
Recipient of the Academic Honor Graduate Award in Electrical Engineering School
Graduated #1 in Electrical Engineering School
Recipient of the Outstanding Service Award
Received an Honorable Discharge from the US Marine Corp
Under supervision, assists in the creation, preparation, and implementation of systems quality assurance reviews and the development and execution of requirements reviews and test scripts. Creates, prepares and implements systems quality assurance reviews for numerous applications. Creates basic to moderately complex test plans using templates and guidelines. Works with more experienced analysts to assist in test strategy development. Creates basic to complex test cases and test scripts. Performs simple to moderately complex test data conditioning, regression testing and testing validation which may include database testing. Consults with users to share information and clarify instructions. Creates test plans and scripts for own projects. Performs moderately complex to complex test data conditioning, regression testing and testing validation. Logs, tracks, and verifies resolution of software and specifications defects. Documents all phases of Systems QA process. May provide guidance to less experienced analysts.
Responsible for greeting customers sincerely and enthusiastically without pressuring or becoming overbearing.
Responsible for qualifying the customer through listening and questioning.
Demonstrated to customers the features and benefits that support customer needs established during the qualifying process and explain various features
Consistently asked for the sale with every customer in the proper amount of time.
Helped customers make an informed decision based on their needs and wants with the best product knowledge.
Stayed up-to-date with all technology and product information.
Accurately input all sales orders and tracked them through the delivery or pickup process.
Assisted in the development and training of new associates when required.
Maintained a wireless/LAN network using Windows XP and Windows ME
Performed general maintenance of network (i.e. replaced hard drives, CD/DVD ROM Drives)
Minor PC Repairs
Performed minimal help desk
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