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Quality Analyst Resume Example

Resume Score: 80%

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QUALITY ANALYST
Professional Summary

To obtain a full-time, challenging position; career advancement and development are very important. A high work ethic will be brought along with a wide range of in depth experience, including excellence in identifying areas of concern and problem solving, confidence in adapting to different work environments when necessary, an extensive customer service, sales, account management, and quality assurance background in demanding and high-stress environments. As well as proof as a strong presenter, communicator, and leader, capable of working effectively and productively with diverse customers, clients, patients, coworkers, and authority figures, and much more.

Work History
Company Name - Quality Inspector 2City, State01/2021 - Current
Company Name - Quality AnalystCity, State10/2018 - 09/2020
  • Provided regular updates on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
  • Implemented test scripts and recorded results.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity.
  • Assisted in training and mentoring incoming team members.
  • Overseeing areas of supply chain in regards to parts and materials halted due to nonconformance.
  • Participated in weekly and daily meetings within quality assurance department and weekly meetings which included all members of leadership/management staff.
  • Completed deviation forms and recorded findings of inspection processes, collaborating with quality team members and department managers to implement procedural remedies.
  • Maintained quality assurance procedure documentation within assigned departments.
  • Collaborated with production manager and upper quality management regarding any and all productions issues threatening shipment deadlines and possible inventory deficiencies.
  • Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
  • Monitored specific departments, assuring all quality procedures were being met.
  • Collaborated within specific departments to help operations meet/exceed quality standards, meet shipping goals, and maintain adequate parts and materials based on customer demands.
  • Created and collaborated on implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
  • Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
  • Kept inspection journals and daily summary logs as required.
  • Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
  • Maintained daily availability to production line when parts or materials were suspected to be nonconforming, following all necessary procedures, including utilizing blueprints, and collaboration with engineering department.
  • Performed root cause analysis when necessary to determine area causing nonconformance occurrence or delayed production.
  • Communicated with vendors regarding any issues with purchased parts, including not meeting blueprint specifications and/or correct shipment of parts and sufficient inventory.
  • Recorded necessary documentation in all quality computer applications daily.
  • Performed supervisory roles within assigned departments, as needed.
  • Expected to represent all qualities of leadership role.
  • Expected to maintain and exemplify all areas of environmental health and safety procedures, including monitoring production staff in following all such procedures, including any updates to EHS guidelines.
  • Responsible for knowledge and maintenance of all SOP and GMP standards.
  • Actively participated in continuous improvement efforts.
  • Positively and successfully interfaced with multiple departments and levels within plant.
  • Called approximately 40-50 times per day on radio to address quality issues.
Company Name - Director of Marketing & AdmissionsCity, State06/2018 - 09/2018
  • Managed and directed admissions staff and marketing team in coordination with Executive Director of facility.
  • Established and built relationships via community outreach and marketing.
  • Facilitated admission decisions and medical assessments of potential residents/patients.
  • Established and coordinated special events, tours, and admission procedures for campus.
  • Provided excellent customer service as official representative of campus.
  • Generated inquiries/hospital referrals, and maintained follow up processes, resulting in increasing patient admittance to facility.
  • Maintained CSR computer program for managing multiple sales calls and referrals daily.
  • Participated in numerous activities throughout community as part of collaboration of individuals and businesses focused on building positive outlooks for older residents still living in their own homes or assisted living apartments.
  • On call actively throughout night on rotating schedule for emergency contact coming from hospitals in designated areas.
  • Managed and followed up on approximately 40+ calls, texts, and CRM inquiries each day.
Company Name - Disharge PlannerCity, State02/2015 - 07/2018
  • Responsible for removing any and all barriers to allow for timely and safe discharges of patients from hospital.
  • Documented case notes daily and coordinated follow-up sessions for smooth case management procedures.
  • Coordinated program referrals for community-based resources
  • Reported to CPS and APS as needed for children and elderly adults when determined necessary or legally required by law depending on situation at hand.
  • Completed psychosocial evaluations and needs assessments daily.
  • Worked with medical teams, patients and families to implement effective treatment plans based on individual needs of patient.
  • Initiated ongoing counseling to help patients deal with new conditions/diagnoses that would impact their daily lives once released from hospital.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Provided patients and families with emotional support and instruction in preparation to return to independent living and adaptation to disability or illness.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Initiated timely response to emails, voicemails and written correspondences.
  • Managed 32 bed unit daily when more detailed interaction was needed, and 200+ bed count when responsible for entire hospital on weekends when focusing solely on discharges from MD.
Company Name - Customer Service/Sales Executive, Ad SalesCity, State07/2011 - 08/2012
  • Prepared advertising sales contracts and submitted to clients for sign off.
  • Used strong negotiation and persuasion skills to sell advertising products and services.
  • Attended various events, including workshops and trade shows to network with new contacts.
  • Received advertising proofs from ad layout department and submitted to client for final review and approval.
  • Created sales presentations to promote advertising benefits to potential customers.
  • Participated in corporate sales training events to improve skill set and learn new selling techniques.
  • Identified new customer opportunities through careful study of advertising markets.
  • Responsible for Inside/outside sales and cold calls in sales territory.
  • Increased customer portfolio.
  • Maintenance of numerous customer accounts and relationships.
  • Responsible for meeting and exceeding monthly sales goal.
  • Increased sales by 10% monthly.
Skills
  • Proficient in Microsoft Office- all components
  • In-depth organizational, time management, and customer service skills
  • Quality Assurance & Inspection, knowledge of SOP and GMP
  • Experience/knowledge in supply chain processes, including responsibility of making sure customer shipment deadlines are met on time.
  • Use of Calipers, micrometers, CMM, VCM.
  • Knowledge of QA computer programs for processing nonconforming or incorrect parts.
  • Excellent communication skills (verbal/written/oral) in all daily interactions, including resolution of vendor and customers complaints
  • Kanban and OFO experience
  • Utilization of root cause analysis
  • Ability to interpret and comply to blueprints and other instructional documents/drawings/procedures
  • Management, supervision, marketing and sales (inside/outside) experience
  • Ability to problem solve and prioritize in high-stress environments while managing multiple interactions at once and maintaining strong attention to detail
  • Data collection (including interpretation of), documentation, and charting experience
  • Account management, case management, project management, and special event planning.
  • Maintain high work ethic and sense of integrity
  • Productive in team environments and individually
  • Self -motivated/can work with minimal supervision
  • Ability to adapt quickly to changing environments and/or demands throughout work day.
  • Experience in monitoring and following all safety protocol.
Education
12/2002
Indiana University - Purdue University Indianapolis
City, State
Associate of Arts: General Studies

GPA 3.5

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Resume Overview

School Attended

  • Indiana University - Purdue University Indianapolis

Job Titles Held:

  • Quality Inspector 2
  • Quality Analyst
  • Director of Marketing & Admissions
  • Disharge Planner
  • Customer Service/Sales Executive, Ad Sales

Degrees

  • Associate of Arts : General Studies

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