qa specialist ii resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Versatile positions offering 15 years background in healthcare and business administration. Comprehensive hands-on training in all areas of patient care and office settings with advanced proficiency in computer skills.

  • Office Management
  • Supervision
  • Banking
  • Billing
  • Budgets
  • Clinical Research
  • Data entry
  • Excel
  • PowerPoint
  • Outlook
  • Quality Assurance
  • Medical Records Review
Work History
08/2017 to 01/2020 QA Specialist, II Planet Pharma | Dallas, TX,
  • Provide quality assurance of examination reports for general medical and specialty exams to ensure reports are complete. Tracks and controls non-conformance documents, reviews anomalies and contacts medical professionals for clarification.
  • Interface with physicians and healthcare providers and provide case specific feedback as necessary.
  • Ensure providers have reviewed and considered all Diagnostic Test results as part of the exam evaluation and that these are referenced in the final report.
  • Submits completed and validate exam documents to Billing for review and final submission to the VA. Review billing associated data.
  • Assist in researching Veteran complaints. 
  • Ensure specialty, contract line item number (CLIN), and dates of service are accurate.
  • Submit validated exam documents for final submission to the VA for billing purposes. Reject cases that do not conform to the required standards and current VA regulations.
  • Ensure strict adherence to protecting all PII and PHI according to JCAHO (Joint Commission on Accreditation of Healthcare Organizations) and other applicable regulations.
04/2017 to 07/2017 Records Specialist (temporary Position) Massachusetts General Hospital | Needham, MA,
  • This firm represents mass litigations throughout the US for clients who have experienced negligence due to a medication and/or implant.
  • Reviewed medical records to retrieve information regarding these cases. Once cases are reviewed, they are uploaded in our database and sent to the requesting Attorney Firms.
06/2009 to 01/2016 Clinical Data Manager Pensacola Research Consultants, Inc. | City, STATE,
  • Scheduled patients; issued CLIN cards to patients for stipend; supervised, directed and scheduled clinical research assistants.
  • Created and maintained archiving system for Clinical Studies.
  • Reviewed all data entry for patients' visits (this entailed transmitting data electronically by use of RDC/eDC systems [iDataFax; BioClinical; Inform; Medrio; iMediData; and Oracle]).; maintained patient data base.
  • Pharmacy Liaison for study drug: received/shipped/inventoried/dispensed] all study drug for clinical trials.
  • Maintained temperature logs for study drug.
  • Executed appropriate documents/contracts or patient study start-up; liaison between Principal Investigators and sponsors when conducting Site Qualification visits to ensure our site was equipped and staffed for the study being considered.
  • Internal quality assurance for regulatory documents and data entry; created patient source documents for clinical trials; ensured physician credentialing annually; ensured that our Standard of Operating Procedures were being following and forms were being completed throughout all research trials; prepared and submitted Regulatory documents for the investigational Review Board (IRB).
  • Conducted patients' visits and counseled patients for clinical research including: ECG's; phlebotomy; height; weight; temperature etc.
  • Trained with Principal Investigators to ensure protocol was being followed accurately and criteria was being met.
Expected in 05/2013 Bachelor of Science | Business Administration And Management Pensacola State College, Pensacola, FL GPA:
  • Graduated magna cum laude
  • Member of Sigma Beta Delta
Expected in 05/2009 Associate of Arts | Business Administration And Management Pensacola Jr. College, Pensacola, FL, GPA:

Graduated cum laude

  • Member of Phi Theta Kappa
Expected in 02/2003 Certification (Registered) | Medical Assistant CAPP's Medical Institute, Pensacola, FL, GPA:

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Resume Overview

School Attended

  • Pensacola State College
  • Pensacola Jr. College
  • CAPP's Medical Institute

Job Titles Held:

  • QA Specialist, II
  • Records Specialist (temporary Position)
  • Clinical Data Manager


  • Bachelor of Science
  • Associate of Arts
  • Certification (Registered)

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